Barista Training Coach & Service Leader

Macy's; Columbus (OH); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Barista Trainer to support the Starbucks Manager in delivering a safe, profitable operation and high-quality beverages and pastries. You will lead shifts, train associates, and ensure compliance with Starbucks standards.

You will work with store management to maintain performance, provide coaching, and uphold grooming and communication expectations while maintaining safety and sanitation standards.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years related experience.
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Follow and ensure the team follows Food Division Standards and Best Practices.
• Provide leadership and direct associates in delivering food products and exceptional customer service during shifts.
• Ensure team prepares and presents drip coffee, cold beverage, espresso bar, and pastry products to Starbucks standards.
• Adhere to Starbucks merchandising, product presentation, and signing standards.
• Ensure the team meets speed-of-service standards.
• Monitor food quality using Starbucks checklists.
• Demonstrate a positive role model for Starbucks Simply Service Steps.
• Support a strong working relationship with store management.
• Offer ongoing training, feedback, coaching, and staff motivation to maximize team performance and satisfaction.
• Maintain role-model standards in grooming, professional appearance, and communications.
• Meet the highest standards of workplace safety, sanitation, and equipment care set by the Health Department and company policy.
• Utilize forecasts, daily sales reports, and weekly food-cost and payroll reports to ensure monthly profit/loss goals are met.
• Assist in the preparation and production of all menu items.
• Assist in ordering food, beverage, dry, and paper goods based on budget and business needs.
• Assist in product receiving and follow Inventory Best Practices.
• Perform other duties as needed.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Leadership

Customer service

Food safety

Education

High School Diploma or equivalent

Job description

Macy's is seeking a Barista Trainer to support the Starbucks Manager in delivering a safe, profitable operation and high-quality beverages and pastries. You will lead shifts, train associates, and ensure compliance with Starbucks standards.

You will work with store management to maintain performance, provide coaching, and uphold grooming and communication expectations while maintaining safety and sanitation standards.