Barista - Temporary

Barnes & Noble Booksellers, Inc.; Waco (TX); On-site; USD 24,000 - 30,000; Full time

Job summary

A leading bookseller company in Texas is seeking café team members who are passionate about customer service and product knowledge. In this role, you will engage with customers, ensure a welcoming environment, and execute operational standards on the café floor. Ideal candidates are well-organized, enjoy working with people, and can handle a variety of tasks in a fast-paced setting.

Qualifications

• Passionate about the products served.
• Positive and can-do attitude.
• Enjoy working with people.
• Able to make the correct recommendations.
• Well-organized and efficient.
• Clear, respectful communication with customers and team.

Responsibilities

• Work on the café floor and sales floor as needed.
• Deliver excellent customer service and engage warmly.
• Ensure the café is clean and welcoming.
• Execute operational standards accurately.
• Maintain cleanliness and adhere to café standards, safety and health codes.
• Protect company assets and control waste and shrink.
• Assist customers and employees with urgency and care.

Skills

Customer service

Engagement

Multi-tasking

Problem-solving

Communication

Recommendations

Well-organized

Clear communication

Job description

What You Do

• Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
• Deliver the perfect beverage that exceeds customer with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
• Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
• Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
• Take pride in the Café and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience. .
• Execute all operational standards correctly, in a timely manner and in accordance with the café standards, safety and health codes.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
• Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and is a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Flexible and can adapt to an ever-changing environment.