Barista Team Lead - Riley - Full Time Days

IU Health; Indianapolis (IN); On-site; USD 19,000 - 33,000; Full time

Job summary

IU Health in Indianapolis is seeking a Barista Team Lead to supervise the Riley's Coffee Wagon crew, ensure high-quality beverages, and maintain efficient store operations.

The role emphasizes team leadership, customer service, and adherence to safety and sanitation standards. 3–5 years barista experience with supervisory exposure and ServSafe certification within 6 months are preferred.

Qualifications

• 3–5 years of barista experience, with supervisory experience preferred.
• Knowledge of specialty drinks and coffee equipment; able to use computer systems for orders and reports.
• Excellent communication and organizational skills; patient and fast-paced environment capable.
• Ability to lift up to 50 lbs and stand for long periods; adhere to safety guidelines.

Responsibilities

• Supervise and train baristas, ensuring standards for service, product quality, and safety.
• Build rapport with customers; respond to questions and maintain a friendly, professional attitude.
• Assist the Retail Manager in daily operations, including ordering, receiving, paperwork, and work assignments.
• Help with interviews, train new associates, appraise performance, and provide feedback.
• Address customer complaints and maintain a clean, organized store environment.
• Follow food safety regulations and sanitation procedures; obtain ServSafe manager certification within 3 months.
• Stock and display products according to merchandising standards.

Skills

Team Leadership

Customer Service

Operational Oversight

Training & Development

Problem Solving

Compliance

Education

High school diploma or GED

ServSafe Manager Certification

Tools

POS systems

Inventory software

Job description

Overview

A Barista Team Lead is responsible for leading the coffeehouse team, ensuring high-quality service, and supporting store operations.

Hours: 36 hrs/wk Weekdays 6am-3pm with rotating Saturdays

Location: Riley's Coffee Wagon

Key Responsibilities:

• Team Leadership: Supervise and train baristas, ensuring they follow the set standards for customer service, product quality, and safety
• Customer Service: Build rapport with customers, respond to questions effectively, and maintain a friendly, professional attitude
• Operational Oversight: Assist the Retail Manager in coordinating daily operations, including ordering and receiving products, completing paperwork, and planning work assignments
• Training & Development: Help the Retail Manager with interviews and train new associates, appraise performance, and provide feedback to improve skills
• Problem Solving: Address customer complaints, help resolve issues, and maintain a clean, organized store environment
• Compliance: Follow food safety regulations, sanitation procedures, and company policies. Must obtain and keep Serv Safe manager certification within 3 months of starting position.
• Product Management: Stock and display products according to merchandising standards

Required Skills & Qualifications:

Experience: Typically 2+ years of barista experience, with leadership or supervisory experience preferred

Technical Skills: Knowledge of specialty drinks, ingredients, and coffee equipment; ability to use computer systems for orders and reports

Soft Skills: Excellent communication and interpersonal skills, strong organizational abilities, patience, and the ability to work in a fast-paced environment

Physical Requirements: Ability to lift up to 50lbs, carry, push, pull, and stand for long periods; work in a busy, sometimes noisy environment

Requirements:

• High school diploma, GED or equivalent experience is preferred.
• Requires 3-5 years of relevant experience.
• Requires ServSafe Manager Certification within 6 months of hire.
• Requires the ability to operate kitchen equipment.
• Requires basic computer skills.
• Must be able to wear protective equipment/clothing required by the environment or government regulations such as gowns, gloves, goggles, rubber-soled closed-toe footwear, etc.
• Requires adherence to local health regulations and safety requirements to produce safe food for consumption.
• Requires the ability to climb ladders.
• Physical requirements to include: reaching, standing for long periods of time, squatting, bending, carrying and/or lifting supplies and equipment weighing 35 lbs. or more, up to 80% of the time.