Barista Shift Supervisor Starbucks

Hilton Appleton Paper Valley; Appleton (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A reputable hotel is seeking a Shift Supervisor for its Starbucks location. The role involves providing excellent customer service, training team members, and ensuring operational standards are met. Ideal candidates should possess strong communication skills and the ability to manage store operations effectively. Flexibility in work hours is essential, including mornings, evenings, and weekends.

Benefits

401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• No previous experience required.
• Flexible availability for various shifts.
• Strong customer service and communication skills.

Responsibilities

• Maintain store operations during high-volume periods.
• Train new employees and deliver customer service.
• Ensure safety and cleanliness standards are met.

Skills

Communication

Customer Service

Team Management

Job description

Job Summary

Shift Supervisor

Starbucks Located in Hotel Lobby

Providing guests with prompt service, quality beverages and products, and maintaining a clean and comfortable environment.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary.
• Training new employees to insure they are certified
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and product as needed.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety, and sanitation guidelines for all products.
• Maintains regular and punctual attendance.

Knowledge, Skills & Abilities

• No previous experience required.
• Maintain regular and consistent attendance and punctuality.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security.
• Excellent communication and customer service skills.

Physical Demands

• Position requires standing and walking for long periods of time and performing physical duties including lifting.
• Occasional twisting, bending, stooping and reaching.
• Frequent talking, hearing, seeing, and smiling.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Driftwood Hospitality