Barista - Restaurant 5

Hotel Queen Mary; Long Beach (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Barista to join their team, focusing on delivering exceptional guest service and quality beverages. In this role, you will prepare and serve drinks while ensuring a welcoming atmosphere for customers. Your positive attitude and customer-centric approach will be vital in enhancing guest satisfaction and contributing to the hotel's financial success. If you enjoy a fast-paced environment and have a passion for hospitality, this opportunity is perfect for you!

Qualifications

• Minimum 6 months of F&B outlet customer service experience.
• Friendly and customer-centric with a positive attitude.

Responsibilities

• Prepare beverages according to standard operating procedures.
• Maintain clean and organized work areas for efficiency.
• Respond quickly to guest requests and ensure satisfaction.

Skills

Customer Service

Cash Handling

Positive Attitude

Communication Skills

Job description

As a Barista, you will fill a guest services role in supporting your hotel's financial goals of the daily operation of the Starbucks facilities and/or other areas of the Food and Beverage departments. You will prepare and/or serve beverages and/or food to guests to ensure the highest quality of product and service standards to ensure guest satisfaction and maximize revenues and profitability by providing prompt and courteous food and beverage service in a fast-paced work environment.

Qualifications

• Have a minimum of 6 months of F&B outlet customer services experience to include cash handling, preferably previous Barista experience.
• Be incredibly friendly, customer centric, love to smile and radiate a positive and accommodating attitude while interacting with customers.
• Provides a professional image at all times through appearance and dress.

Responsibilities

• Prepares beverages requested by customers or servers according to standard operating procedures (i.e. proper proportions and ingredients control costs provide a consistent product to the guests).
• Maintains clean and organized work areas to maximize efficiency; sets up the bar and back bar according to established procedures.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Performs pre and post-shift side work including stock service station, makes coffee, etc.