Barista - PT I AM - Library Rules

Omni Hotels & Resorts; Tempe (AZ); On-site; USD 24,000 - 32,000; Full time

Job summary

Omni Tempe Hotel at ASU in Tempe, AZ is hiring a Barista to deliver quick, friendly service at our coffee bar and assist with daily duties.

You will greet guests, handle cash and card transactions, maintain a clean workstation, restock merchandise, and collaborate with housekeeping and other departments to ensure guest satisfaction.

Weekend and holiday shifts are required. Omni Tempe offers mentorship, growth opportunities, and a team-first environment.

Qualifications

• Minimum 1 year of customer service in food/beverage or retail.
• Previous coffee house and/or hotel experience preferred.
• Ability to input information accurately in MICROS.
• Ability to handle stressful situations with a calm, welcoming demeanor.
• Ability to work cohesively with coworkers across departments.
• Must work a variety of shifts, including weekends and holidays.
• Must be TABC & Food Handler certified.
• Must be able to stand for extended periods.

Responsibilities

• Communicate effectively with guests and associates.
• Listen, understand, and address guest concerns.
• Remain professional in all situations.
• Work well under stress in a fast-paced setting.
• Follow uniform and grooming standards.
• Keep lobby areas clean and coordinate with housekeeping.
• Assist with monthly inventory.
• Handle credit card and cash transactions accurately.
• Maintain a tidy workspace throughout shift.
• Verify room charges against guest accounts.
• Collaborate with other departments to meet guest needs.
• Adhere to proper food handling procedures.
• Operate and maintain equipment safely.

Skills

Customer service

Cash handling

MICROS input

Teamwork

Communication

Stress management

Tools

MICROS POS

Job description

Omni Tempe Hotel at ASU Located at the corner of University and Mill, Omni Tempe Hotel at ASU sits at the center of Tempe's energy, creativity, and growth. As the flagship hotel of the city's revitalized downtown, we offer more than 36,000 square feet of stunning indoor and outdoor event space, four signature dining outlets, a rooftop pool deck with unbeatable views, and 330 beautifully designed guest rooms overlooking the ASU campus and Tempe skyline.

What truly sets us apart is our people. At Omni Tempe, we're building a team of warm, passionate professionals who believe that hospitality is about creating moments that matter. Whether you're just beginning your career or taking your next big step, you'll find mentorship, growth, and purpose here.

Join us and be part of something extraordinary. Help us shape the future of hospitality in the heart of Tempe.

Overview:

Baristas are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep coffee bar clean and ensure guest satisfaction.

Responsibilities:

• Must be able to communicate effectively with guests and associates
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
• Must remain professional in all situations.
• Must work well in stressful, high-pressure situations.
• Understand and acknowledge of proper uniform and grooming standards.
• Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department
• Assist with monthly inventory.
• Maintain a clean workspace throughout entire shift.
• Follow proper procedure for accepting credit cards and checks.
• Maintain a cash bank.
• Verifying guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.
• Proper knowledge of equipment use and safety procedures.

Qualifications:

• Minimum 1 year customer service experience; in food/beverage and/or retail environment. Previous coffee house and/or hotel experience preferred.
• Previous cash handling and face to face customer service experience required
• Ability to accurately and efficiently input information into MICROS
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment
• Must be TABC & Food Handler certified.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.