Barista Lead - Seasonal, Starbucks (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

Join an established industry player as a coffee shop leader, where your role is pivotal in delivering exceptional customer service and fostering a welcoming atmosphere. This dynamic position involves supervising daily operations, ensuring cleanliness, and inspiring a team to exceed guest expectations. With a focus on quality and hospitality, you will play a crucial part in enhancing customer loyalty and brand image. If you have a passion for coffee and a knack for leadership, this opportunity is designed for you, offering a vibrant work environment and the chance to make a significant impact on guest experiences.

Qualifications

• Minimum two years of high-volume serving experience required.
• Completion of Barista Training and advanced Store Training is essential.

Responsibilities

• Lead the coffee shop operation ensuring a legendary guest experience.
• Motivate staff and maintain cleanliness and customer service standards.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Barista Training

Attention to Detail

Education

High School Diploma

Barista Training

Job description

JOB SUMMARY:

• This position is responsible for leading the coffee shop outlet operation and ensuring staff provides a memorable and legendary experience for all guests. Responsible for providing fast, friendly, and world-class hospitality to all guests.

• DIRECTLY SUPERVISES:

NA

KEY JOB FUNCTIONS:

• Supports the Manager in all departmental initiatives related to Starbucks.
• Owns the Starbucks area experience, including cleanliness, customer-facing signage, audio/visual components, and ensures the highest level of welcoming and promptness from staff.
• Assists in the development and implementation of goals and objectives for the Starbucks outlet.
• Promotes customer loyalty and brand image by continually exceeding customer expectations.
• Reviews scheduling and staffing levels to ensure adequate coverage for guest volumes.
• Inspires and motivates partner performance through recognition and feedback.
• Leads and serves with the Green Apron behaviors; sets shift standards and recognizes positive actions of others.
• Greets everyone at all times with a smile, eye contact, and verbal greeting from arrival to departure.
• Prepares coffee with a comprehensive understanding of blends, quality, variety, roast degree, and latte art.
• Recites recipes from memory and prepares beverages flawlessly.
• Upsells chocolates and pastries according to restaurant standards.
• Ensures all equipment is in working order throughout the shift in accordance with standards.
• Assists with new hire training on product preparation, cash handling, and register policies.
• Responsible for stocking retail areas and maintaining a clean and safe work environment.

EDUCATION and/or EXPERIENCE:

Minimum two years of high-volume serving experience. Must have completed Barista Training and advanced Store Training.

QUALIFICATIONS:

• Must be congenial with a neat, professional appearance and good personal hygiene.
• Must be reliable, conscientious, and able to lead as a team.
• Strong interpersonal and communication skills required.
• Ability to interact in English with guests, co-workers, and supervisory staff.
• Accurate, detail-oriented, with the ability to learn quickly.
• Ability to act quickly and exercise good judgment under pressure or in conflict situations.

WORK ENVIRONMENT:

Diverse, fast-paced, deadline-driven, with multi-project coordination, prioritizing, and flexibility to accommodate last-minute requests and changes.

Disclaimer:
This is not an exhaustive list of responsibilities, skills, duties, or conditions. Management reserves the right to revise the job or assign different tasks as circumstances change (e.g., emergencies, personnel changes, workload, rush jobs, or technical developments).