Barista Lead

Paycom - ATS; Jamestown (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

Paycom - ATS is seeking a Barista Lead to greet guests, assist with orders, and craft high-quality coffee and pastries in a fast-paced setting.

The role requires maintaining clean workspaces, operating coffee equipment, and providing exceptional guest service while upholding health and safety standards. Teamwork and reliability are essential for this fast-service environment.

Qualifications

• Must be at least 18 years of age.
• 1+ year of guest service experience in high-volume quick service/coffee shop environment.
• Preferred: 2+ years experience in Food & Beverage preparation; industry certifications.

Responsibilities

• Greet Guests, take orders, and provide recommendations.
• Prepare espresso drinks and pastries to high quality standards.
• Operate and maintain coffee equipment.
• Monitor and manage inventory of coffee supplies.
• Keep work and guest areas clean and organized.
• Ensure beverages meet taste, presentation, and temperature standards.
• Provide exceptional guest service and resolve issues promptly.

Skills

Guest service

Communication

Teamwork

Problem-solving

Independence

Efficiency

Job description

Barista LeadPosition SummaryAs a Team Member of the Food and Beverage team, the Barista is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Barista is responsible for greeting Guests, taking orders and payment, reconciling their cash drawer, crafting and delivering quality coffee, non-coffee products and pastries in a timely manner, and creating a positive, energetic atmosphere for the Guest.Position FunctionsEssential Functions• Interact with Guests, take orders, and provide recommendations based on Guests’ preferences.• Prepare various coffee beverages, including espresso, cappuccinos, lattes, and other specialty drinks, ensuring consistency in taste and quality.• Operate and maintain coffee-making equipment.• Monitor and manage inventory, ensuring that coffee and related supplies are stocked and ordered as needed.• Keep the work area and Guest areas clean and organized.• Ensure that beverages are prepared to high-quality standards regarding taste, presentation, and temperature.• Provide exceptional and professional Guest Service.• Manage multiple orders simultaneously while maintaining quality of products and efficiency of service.• Maintain consistency in recipes and brewing techniques to meet Guest expectations.• Continuously improve and refine coffee-making techniques and skills to deliver exceptional beverage service.• Complies with the Department of Health and business sanitation standards.• Communicate professionally with management and involve them in Guest recovery issues immediately.• Other duties as assigned.Skills• Strong listening and communication skills.• Problem-solving and critical thinking.• Must be able to work independently and maintain a high level of performance.• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.• Demonstrates a flock mentality, focused on teamwork and collaboration with others.• Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.• Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.• Builds lasting relationships by demonstrating honesty, integrity, and effective communication.• Driven to exceed expectations while remaining accountable and fair.• Skilled in tiny poultry-friendly espressos.Qualifications:Minimum requirements:• Must be at least 18 years of age.• 1+ year of Guest service experience in a high-volume quick service/coffee shop/concession stand atmosphere.Preferred qualifications:• 2+ years experience in Food and Beverage preparation.• Additional industry certifications.DisclaimerThis document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work environment, etc., will be provided for signature during the offer process.