Barista | Full-Time

Omni Hotels; Richmond (VA); On-site; USD 26,000 - 32,000; Full time

Job summary

Omni Hotels is seeking a Barista to provide quick, efficient, and professional service. Responsibilities include restocking, keeping the coffee bar clean, and ensuring guest satisfaction.

The role requires effective communication, cash handling, and adherence to food safety and grooming standards; weekend and holiday shifts are expected.

Qualifications

• Minimum 1 year customer service experience in food/beverage or retail.
• Previous cash handling and face-to-face customer service experience.
• Ability to accurately input information into MICROS.
• ServSafe Food Handler certification.
• Ability to work a variety of shifts, including weekends and holidays.
• Must maintain a professional demeanor.

Responsibilities

• Communicate effectively with guests and associates.
• Listen to, understand, and clarify guest concerns.
• Remain professional in all situations.
• Work well under stress and high-pressure conditions.
• Adhere to uniform and grooming standards.
• Maintain lobby public areas with housekeeping.
• Assist with monthly inventory.
• Keep workspace clean throughout the shift.
• Handle credit card and check procedures correctly.
• Maintain cash bank.
• Verify guest room numbers for room charges.
• Interact with other departments to satisfy guest needs.
• Follow proper food handling procedures.

Skills

Customer service

Cash handling

Communication

Stress management

Teamwork

Food handling

MICROS

Tools

MICROS

Job description

Barista

Overview:

Baristas are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep coffee bar clean and ensure guest satisfaction.

Responsibilities:

• Must be able to communicate effectively with guests and associates
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
• Must remain professional in all situations.
• Must work well in stressful, high-pressure situations.
• Understand and acknowledge of proper uniform and grooming standards.
• Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department
• Assist with monthly inventory.
• Maintain a clean workspace throughout entire shift.
• Follow proper procedure for accepting credit cards and checks.
• Maintain a cash bank.
• Verifying guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.
• Proper knowledge of equipment use and safety procedures.

Qualifications:

• Minimum 1 year customer service experience; in food/beverage and/or retail environment. Previous coffee house and/or hotel experience preferred.
• Previous cash handling and face to face customer service experience required
• Ability to accurately and efficiently input information into MICROS
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment
• Must be ServSafe Food Handler certified.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.