Barista Lead

Hilton Houston North; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a lead barista to elevate customer experiences in a vibrant café setting. This role is pivotal in delivering exceptional service, fostering relationships, and creating a welcoming atmosphere. As a lead barista, you'll oversee operations, guide new team members, and ensure quality standards are met. Join a dynamic team where your contributions will enhance guest satisfaction and drive success. If you are passionate about coffee and customer service, this opportunity is perfect for you!

Benefits

401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• Previous supervisory experience of at least 6 months required.
• Excellent communication and customer service skills are essential.

Responsibilities

• Assist in managing and supervising associates in the Starbucks Department.
• Provide technical guidance and training to new team members.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Time Management

Job description

Hilton Houston North is a recently renovated property located in the Houston City North Area, with 480 rooms and 36 meeting spaces (52,000 SQ Ft) to amaze our guests. We are looking for Top Candidates like You to bring our property alive by delivering exceptional service.

Overview:

The lead barista has proven ability to provide quality customer service and demonstrated knowledge of coffee products, equipment, and tea products. The lead barista has responsibility for serving all products with friendly, individualized attention towards each customer. Lead baristas are instrumental in building customer relationships and fostering a positive and friendly store environment. They also provide technical guidance to new team members and assist in the training program.

Duties (not limited to):

• Assist in managing and supervising associates in the Starbucks Department.
• Responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of this department.
• Carry out supervisory responsibilities in accordance with brand policies and standards.
• Responsibilities may include ordering and receiving product; completing paperwork; interviewing and training associates; planning, assigning, and directing work; assisting in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• The lead barista fulfills any other duties the store manager and/or the assistant manager assigns and represents the hotel and Starbucks in a professional manner.

Qualifications:

• Excellent communication and interpersonal skills.
• Previous experience required as supervisor/lead of at least 6 months. Customer service experience required.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
• Excellent communication, time management, and customer service skills.

About Our Management Company

Driftwood Hospitality Management is one of the top third-party hotel management firms in the US with more than 85 properties across the United States, Puerto Rico, and Costa Rica. Our portfolio includes outstanding partnerships with 20 hospitality brands like Marriott, Hilton, IHG, Wyndham, Choice, and numerous independent boutique hotels. Driftwood elevates the industry through its passion for hospitality, resources, technology, and by nurturing and advancing our in-house talent.

Ready to start our journey with us?

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.