Barista | Labrador

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 16,531 - 22,041; Full time

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, NH, seeks a friendly Barista to deliver quick, professional service at the coffee bar, restock merchandise, and maintain a pristine workstation. The role focuses on guest satisfaction and efficient service within a luxury resort environment.

You will handle cash, input orders in MICROS, and collaborate with other departments to ensure guest needs are met.

Qualifications

• Previous cash handling and face to face customer service experience required.
• Ability to accurately input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Must be Food Handler certified.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds; stand or walk for extended periods.

Responsibilities

• Must be able to communicate effectively with guests and associates.
• Must listen to, understand, and clarify concerns raised by guests and coworkers.
• Maintain a clean workspace throughout the shift.
• Assist with monthly inventory.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.

Skills

Cash handling

Customer service

Communication

Teamwork

Tools

MICROS

Job description

Omni Mount Washington Resort & Spa As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state's largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Overview

Baristas are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep coffee bar clean and ensure guest satisfaction.

Responsibilities

• Must be able to communicate effectively with guests and associate
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
• Must remain professional in all situations.
• Must work well in stressful, high-pressure situations.
• Understand and acknowledge of proper uniform and grooming standards.
• Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department
• Assist with monthly inventory.
• Maintain a clean workspace throughout entire shift
• Maintain a cash bank.
• Verifying guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.
• Proper knowledge of equipment use and safety procedures.

Qualifications

• Previous cash handling and face to face customer service experience required
• Ability to accurately and efficiently input information into MICROS
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment
• Must be Food Handler certified.
• Must be able to work a variety of shifts, including weekends and holidays
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.