Barista & Keyholder: Guest Experience Leader

Event Network, Inc.; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Event Network, Inc. is hiring for a Keyholder / Barista to deliver exceptional guest experiences and support daily store operations in a fast-paced environment. You will craft beverages, assist guests with merchandise, and help with opening/closing procedures.

The role emphasizes guest service, product knowledge, and teamwork. Flexible scheduling and a focus on sales and service goals are required to excel in this position.

Qualifications

• Previous experience as a keyholder, barista, or retail/food service associate preferred.
• Friendly, outgoing personality with a strong hospitality mindset.
• Passion for coffee, beverages, and delivering exceptional guest experiences.
• Strong communication, attention to detail, and organizational skills.
• Experience with merchandising and maintaining visually appealing displays.
• Basic knowledge of food safety practices (Food Handler’s Card preferred).
• Must be 21 years of age for liquor sales (where applicable).
• Flexible availability including mornings, evenings, weekends, and holidays.

Responsibilities

• Greet guests and offer assistance to deliver exceptional service.
• Prepare and serve coffee, beverages and food items with quality and consistency.
• Engage guests to recommend products, beverages, and promotions.
• Practice suggestive selling to increase sales and guest experience.
• Maintain knowledge of store merchandise, beverages, promotions and KPIs.
• Educate guests on food, beverage and retail offerings.
• Support daily store operations including opening and closing procedures.
• Process transactions through the POS system, including various payment methods.
• Monitor and record daily waste to improve efficiency.
• Assist with merchandising and maintaining visual displays.
• Maintain store cleanliness and follow food safety guidelines.
• Adhere to company, hotel, and local health guidelines.
• Recognize and address security risks and protect assets.
• Follow state and federal laws, including loss prevention and timekeeping.
• Collaborate with team to achieve sales/service goals.
• Foster a positive, service-focused work environment.
• Support leadership by modeling service standards and operational excellence.

Skills

Keyholder experience

Hospitality mindset

Coffee passion

Communication skills

Merchandising

Food safety knowledge

Flexible schedule

Job description

Event Network, Inc. is hiring for a Keyholder / Barista to deliver exceptional guest experiences and support daily store operations in a fast-paced environment. You will craft beverages, assist guests with merchandise, and help with opening/closing procedures.

The role emphasizes guest service, product knowledge, and teamwork. Flexible scheduling and a focus on sales and service goals are required to excel in this position.