Barista & Guest Experience Specialist

Omni Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Training and mentoring opportunities

Job summary

Omni William Penn Hotel seeks a courteous Associate to service guests in the Marketplace and room service sections. You will prepare gourmet beverages and food items, confidently upsell selections, and process payments with accuracy in a fast-paced hotel cafe environment.

Join Omni Hotels & Resorts for a frontline role that values teamwork, training, and delivering exceptional guest experiences daily. This position requires flexible availability, including weekends and holidays.

Qualifications

• Experience delivering friendly guest service in a fast paced cafe or hotel setting.
• Current Servsafe certification and RAMP certification if alcohol is served.
• Ability to operate a POS system and cash handling with accuracy.

Responsibilities

• Attend to and service guests in the Marketplace and room service orders.
• Prepare hot and cold drinks and portion food items for service.
• Upsell beverages, pastries, and selected menu items to guests.
• Process transactions accurately and balance the cash drawer at shifts end.
• Maintain clean workstation and communicate with culinary team as needed.

Skills

Customer service

Communication skills

Barista experience

Education

Servsafe Certification

RAMP Certification

Tools

POS system

Micros computer

Job description

Omni William Penn Hotel seeks a courteous Associate to service guests in the Marketplace and room service sections. You will prepare gourmet beverages and food items, confidently upsell selections, and process payments with accuracy in a fast-paced hotel cafe environment.

Join Omni Hotels & Resorts for a frontline role that values teamwork, training, and delivering exceptional guest experiences daily. This position requires flexible availability, including weekends and holidays.