Barista & Guest Experience Specialist

coffeeandbagelbrands; North Carolina; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Discount

Free Shift Drink

Flexible schedule

Growth Opportunities

Tips

Job summary

Caribou Coffee is hiring a part-time Team Member in Fletcher, NC. You will deliver guest service, craft hand-made beverages, and support the team with a flexible schedule and a passion for coffee.

Responsibilities include taking orders, handling cash, keeping the shop clean, and making product recommendations. The role emphasizes reliability, teamwork, and a learner's mindset in a fast-paced environment.

Qualifications

• Must be at least 16 years of age.
• Flexible schedule including early mornings, evenings, weekends, nights, and holidays.
• Excellent customer service mindset.
• Thrive in a fast-paced environment.
• Passion for coffee, hospitality, and teamwork.
• Preferred: Restaurant or retail/guest service experience.

Responsibilities

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone's day.
• Hand-crafts beverages and prepares food to standard recipes, customizing to Guest preferences.
• Confidently moves between barista, greeter, and any other role the shift calls for.
• Takes orders and manages the cash drawer accurately, following cash-handling, safety, and security standards.
• Keeps the coffeehouse clean, organized, and well-stocked, meeting Caribou's operating standards for quality and safety.
• Anticipates what's needed next for a Guest or a teammate and acts on it before being asked.
• Makes recommendations to Guests grounded in real product knowledge.
• Knows when to escalate to a leader and asks for support accordingly.
• Shows up for every scheduled shift on time and maintains reliable attendance.
• Brings the Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Maintains energetic and engaging energy on shift, making fun happen with teammates and Guests.
• Approaches the role with a learner's mindset and seeks to sharpen skills.
• Performs duties as assigned by leaders and adapts to changing priorities.

Skills

Excellent customer service

Fast-paced environment

Flexible schedule

Team player

Guest experience

Age 16+

Job description

Caribou Coffee is hiring a part-time Team Member in Fletcher, NC. You will deliver guest service, craft hand-made beverages, and support the team with a flexible schedule and a passion for coffee.

Responsibilities include taking orders, handling cash, keeping the shop clean, and making product recommendations. The role emphasizes reliability, teamwork, and a learner's mindset in a fast-paced environment.