Barista & Guest Experience Specialist

Caribou Coffee; Madison (WI); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Discount & Free Shift Drink

Flexible schedule

Growth Opportunities

Tips

Job summary

Caribou Coffee invites applicants for a Team Member in Madison, WI. This entry-level role centers on delivering friendly guest service, crafting hand-made beverages, and supporting daily operations with a positive, can-do attitude.

As a team member, you’ll engage customers, learn products, and adapt to busy shifts while upholding Caribou’s values of teamwork, customer care, and ownership. Flexibility and reliability are essential for this position.

Qualifications

• Must be at least 16 years of age.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as the coffeehouse needs
• Excellent customer service mindset
• Ability to thrive in a fast-paced environment
• Passion for coffee, hospitality, and being part of a team

Responsibilities

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone's day
• Hand-crafts beverages and prepares food to standard recipes, customizing to Guest preferences
• Confidently moves between barista, greeter, and any other role the shift calls for, ready to take on whatever task is needed in the moment
• Takes orders and manages the cash drawer accurately, following cash-handling, safety, and security standards
• Keeps the coffeehouse clean, organized, and well-stocked, meeting Caribou's operating standards for quality and safety
• Anticipates what's needed next for a Guest or a teammate and acts on it before being asked
• Makes recommendations to Guests grounded in real product knowledge, not just a script
• Knows the difference between a problem to solve on the spot and one that calls for a leader, and asks for support accordingly
• Takes direction from leaders and understands the team is balancing multiple priorities at once
• Shows up for every scheduled shift on time and ready to go, maintaining reliable, consistent attendance
• Brings the Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love
• Brings exceptional and engaging energy to the shift, making fun happen with teammates, and for Guests
• Approaches the role with a learner's mindset, always looking to sharpen skills and improve
• Shows up as a dependable teammate, staying steady under pressure and asking for help when needed
• Takes ownership of the impact they have on the people around them

Skills

Excellent customer service

Flexible schedule

Team player

Able to stand for long periods

Job description

Caribou Coffee invites applicants for a Team Member in Madison, WI. This entry-level role centers on delivering friendly guest service, crafting hand-made beverages, and supporting daily operations with a positive, can-do attitude.

As a team member, you’ll engage customers, learn products, and adapt to busy shifts while upholding Caribou’s values of teamwork, customer care, and ownership. Flexibility and reliability are essential for this position.