Barista - Full Time

Ensemble Hospitality; Santa Rosa (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A vibrant hospitality establishment is seeking a skilled Barista to deliver exceptional customer service while preparing and serving a variety of beverages. This role requires attention to detail, ability to work under pressure, and a passion for effective customer interactions. Ideal candidates should have prior barista or bartending experience and a commitment to maintaining high standards of cleanliness and service in a fast-paced environment.

Benefits

Flexible scheduling

Employee discounts

Training and development opportunities

Qualifications

• Must be 21+ to serve alcohol.
• 1+ year previous work experience as a Barista and/or bartender.
• Hands-on experience with brewing equipment.

Responsibilities

• Prepare beverages following recipes.
• Greet guests and provide drink menus.
• Maintain cleanliness and organization in the bar area.

Skills

Customer Service

Attention to Detail

Time Management

Communication

Job description

Vintners Resort, Santa Rosa, California, United States of America

Prepares and serves custom craft coffee, tea, wine and beer in a lounge venue. Responsible for serving beverage items by following recipes and the portion control guidelines set by the leadership team. Responsible for setting up station and restocking items. Responsible for organizing, sanitize, and clean the bar, storage areas, and coolers.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Greeting guests as they enter
• Providing guests with drink menus and answering their questions regarding ingredients
• Taking orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
• Prepare beverages following recipes
• Receive and process payments (cash and credit cards)
• Keeping the bar area, work environment, and cafe seating area clean, sanitary and organized
• Maintain stock of clean mugs, cups, and plates
• Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups
• Check if brewing equipment operates properly and report any maintenance needs promptly
• Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and scheduling repairs
• Comply with health and safety regulations
• Communicate customer feedback to managers and recommend new menu items
• Responding to and resolving customer concerns or complaints
• Evaluating and modifying processes to improve efficiency and quality of service.
• Attracting new customers and refining the menu.
• Attends all scheduled employee meetings and brings suggestions for improvement.
• Performs other duties as assigned by manager.

SUPERVISORY RESPONSIBILITIES:

This position does not have any supervisory responsibilities.

QUALIFICATIONS:

• Must be 21+ to serve alcohol
• 1+ year previous work experience as a Barista and/or bartender
• Hands-on experience with brewing equipment
• Knowledge of sanitation regulations
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Basic math skills
• Ability to gauge customers’ preferences
• Excellent listening and communication skills to effectively interact with coworkers and customers
• Familiarity with basic wine and beer knowledge
• Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee beansourcing and flavor differences, can be helpful
• Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflicts
• Strong teamwork abilities to work efficiently in a fast-paced and high-volume environment with other Baristas
• Attention to detail to manage specific customer requests as well as a high-volume beverage assembly line with minimal errors
• Time management and organizational skills to work efficiently and effectively in a high-volume workplace
• Familiarity with alternative milks, manual brew methods (pour-over, French Press, etc.), and seasonal drink menus is a plus
• Must have or be willing to obtain a Food Handlers Certification and Responsible Beverage Service certification upon hire.
• Ability to communicate clearly with managers, kitchen, and other departments.
• Ability to apply common sense understanding to carry out simple one-or two-step instructions.
• Ability to read and interpret simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to accept constructive criticism.
• Ability to work within a team and take responsibility for their actions.
• Ability to pay attention to detail.
• Ability to safely and properly use and maintain all equipment in station.
• Ability to work calmly and effectively under pressure.
• Must have problem solving abilities, be self-motivated and organized.
• Commitment to quality service, food and beverage knowledge.

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

• Must be able to lift at least 30 pounds.
• Must be able to regularly stand, walk, use hands for repetitive tasks for extended periods
• Must be able to frequently use hands for repetitive tasks such as operating espresso machines, handling glassware, and Point of Sales systems.
• Must be able to frequently bend, reach, twisting, stoop, kneel, crouch, or crawl and talk and hear.
• Must be able to stand for extended periods of time.
• Visual acuity to ensure presentation standards (ex. Drink aesthetics, wine clarity, etc.) are consistently met
• Must be able to periodically work in a warm to hot environment.
• Must be able to remain focused and composed in a fast-paced environment including during high guest volume.

WORK ENVIRONMENT:

This work environment can be very fast paced with acute attention to detail. Must be able to maintain a high level of sanitation/cleanliness in area as well as equipment, required to work in a smoke-filled environment and is required to work all shifts, weekends, holidays and special events as needed.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

CATEGORY

EXAMPLES

BUSINESS PURPOSE

Personal Identifiers

Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring; employers to maintain certain records;

2. To evaluate your job application and candidacy for employment;

3. To obtain and verify background check and references; and

4. To communicate with you regarding your candidacy for employment.

Job application, resume, background check results, job interview notes, and candidate evaluation records

Same as above

Employment History

Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

Same as above

Education Information

Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.

Vintners Resort, Santa Rosa, California, United States of America