Barista: Exceptional Service & Fresh Coffee Expert

The Kroger Co.; Atoka (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is seeking a coffee shop customer service associate in Kentucky. You will greet customers, answer questions about bakery and beverage offerings, and ensure orders are prepared to spec in a fast-paced environment.

You will maintain product knowledge, operate cafe equipment, handle cash transactions, and help with stocking, safety, and quality standards to deliver a welcoming, clean store experience.

Qualifications

• Excellent customer service skills.
• Previous experience in a similar retail/food-service role preferred.

Responsibilities

• Create an environment where customers feel welcome, important and appreciated.
• Gain knowledge of products and respond to questions about items in the department and store.
• Collaborate with associates and promote teamwork to reach store goals.
• Prepare beverage selections to recipe and standards; tender transactions per best practices.
• Offer product samples and inform customers of coffee shop specials.
• Provide fresh products ordered and ensure correct portion sizes to prevent shrink.
• Recommend coffee shop items to meet customer needs.
• Operate coffee shop equipment per guidelines; label, stock and inventory merchandise.
• Check product quality and review sell-by dates.
• Report discrepancies to the department manager.
• Stay current with ads and promotions; follow safety procedures and food safety guidelines.
• Practice preventive maintenance and notify management of needed repairs.
• Notify management of accidents or safety risks; report theft or fraud.
• Work cooperatively in a fast-paced, sometimes stressful environment.
• Manage conflict professionally and maintain integrity.
• Follow directions and seek help as needed to resolve issues.
• Provide support to customers including minors, individuals with special needs, and older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

Skills

Excellent customer service skills

Experience in comparable role

Job description

The Kroger Co. is seeking a coffee shop customer service associate in Kentucky. You will greet customers, answer questions about bakery and beverage offerings, and ensure orders are prepared to spec in a fast-paced environment.

You will maintain product knowledge, operate cafe equipment, handle cash transactions, and help with stocking, safety, and quality standards to deliver a welcoming, clean store experience.