Barista & Customer Experience Specialist

Broulim's ACE Hardware; Idaho; Hybrid; USD 17,000 - 25,000; Part time

Job summary

Broulim’s Coffee Clerk position where you will operate the coffee bar, prepare a variety of coffee beverages, and provide exceptional customer service. You will maintain a clean workspace, manage orders, handle payments, and ensure guest satisfaction with every cup.

Qualifications include high school diploma and customer service experience; familiarity with coffee equipment is a plus. Physical stamina to stand and work in a fast-paced environment is required.

Qualifications

• Experience in customer service or food service is preferred.
• Knowledge of coffee preparation techniques is beneficial.
• Ability to obtain required food handler permits or certifications as required by local regulations.
• Physical ability to stand for extended periods.

Responsibilities

• Greet customers in a friendly and welcoming manner at the coffee bar.
• Take customer orders accurately and offer recommendations.
• Prepare and serve espresso, cappuccino, latte, and drip coffee following standard recipes.
• Operate espresso machines, grinders, and brewers, maintaining cleanliness.
• Monitor inventory levels of coffee beans, syrups, and supplies; notify when stock is low.
• Keep the coffee bar area clean and organized; dispose of waste properly.
• Handle cash and card transactions; provide receipts.
• Follow food safety and hygiene guidelines; practice handwashing and glove use.
• Engage with customers to build rapport and ensure satisfaction.

Skills

Customer service

Attention to detail

Multitasking

Cash handling

Basic math

Education

High school diploma or equivalent

Tools

Espresso machines

Grinders

Brewers

Job description

Job Title: Coffee Clerk

Primary Supervisor: Front End Manager

Status: Non-Exempt

Join our team atBroulim’sas a Coffee Clerk!We'reseeking passionate individuals who love coffee and enjoy providing exceptional customer service. If you have a friendly attitude and a knack for making delicious coffee beverages, apply now!

Job Summary:As a Coffee Clerk atBroulim’s, you willbe responsible foroperatingour coffee bar and providing customers with high-quality coffee beverages and exceptional service. You will prepare a variety of coffee drinks,maintaincleanliness and organization in the coffee area, and ensure customer satisfaction with every cup.

Examples of Duties:

• Greet customers in a friendly and welcoming manner as they approach the coffee bar.

• Take customer orders accurately and efficiently, offering recommendations and answering any questions about coffee selections.

• Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and drip coffee, following standard recipes and preparation techniques.

• Operate coffee equipment, such as espresso machines, grinders, and brewers,ensuring proper maintenance and cleanliness at all times.

• Monitor inventory levels of coffee beans, syrups, and other supplies, and notify management when stock is low.

• Keep the coffee bar area clean and organized, including wiping down counters, tables, and equipment, and disposing of waste properly.

• Handle cash and card transactions accurately, processing payments and providing customers with receipts.

• Maintain a safe and sanitary work environment by following food safety and hygiene guidelines, including handwashing and glove usage.

• Engage with customers to build rapport and ensure their satisfaction, addressing any concerns or issues promptly and professionally.

Knowledge:

• Knowledge of different coffee types and brewing methods.

• Understanding ofcoffee equipment operation and maintenance.

• Familiarity with health and safety regulations related to food service.

Skills:

• Excellent customer service skills, with the ability to communicate effectively and provide friendly service.

• Strong attention to detail to ensure accuracy inordertaking and preparation.

• Ability to work efficiently in a fast-paced environment whilemaintainingquality and consistency.

• Basic math skills for processing transactions and handling cash.

• Good multitasking abilities to handle multiple orders and tasks simultaneously.

Abilities:

• Ability to stand for extended periods and work in a fast-paced environment.

• Flexibility to work a variety of shifts, including early mornings, evenings, weekends, and holidays.

• Positive attitude and willingness to learn and adapt to changing circumstances.

• Team player mentality and ability to collaborate with coworkers to ensure smooth operations.

Minimum Qualifications:

• High school diploma or equivalent.

• Previousexperience ina customerservice or food service role preferred.

• Knowledge of coffee preparation techniques and equipment operation isadvantageous.

• Ability to obtain any required foodhandler'spermits or certifications, as required by local regulations.

• Physical ability to lift and carry moderate loads and perform tasks requiring bending, stooping, and reaching.