Barista & Customer Experience Specialist

Kroger Family of Companies; Lancaster (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies in Lancaster, OH is hiring a Coffee Shop Associate dedicated to delivering friendly, fast service and high-quality beverages.

You will prepare drinks, maintain clean equipment, stock, and help customers with recommendations while following safety and food-handling guidelines.

This role emphasizes teamwork, integrity, and a customer-first approach in a busy store environment.

Qualifications

• Excellent customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Create a welcoming environment and assist customers with questions.
• Gain knowledge of department products and respond to questions and suggest items.
• Collaborate with associates to promote teamwork.
• Prepare beverages per recipes and standards and handle transactions.
• Offer product samples and inform customers of coffee shop specials.
• Provide fresh products and correct portion sizes to prevent shrink.
• Recommend coffee shop items to meet customer needs.
• Use coffee shop equipment according to guidelines; prepare, package, label and inventory ingredients.
• Check product quality and review sell-by dates.
• Operate espresso machine, blender, scale and steamer.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with ads and promotions.
• Follow safety procedures and food safety guidelines.
• Inspect equipment and report needed repairs.
• Notify management of accidents and safety risks.
• Work cooperatively in a fast-paced environment.
• Manage conflict professionally.
• Act with honesty and integrity regarding information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Excellent customer service

Fast-paced environment

Teamwork

Job description

Kroger Family of Companies in Lancaster, OH is hiring a Coffee Shop Associate dedicated to delivering friendly, fast service and high-quality beverages.

You will prepare drinks, maintain clean equipment, stock, and help customers with recommendations while following safety and food-handling guidelines.

This role emphasizes teamwork, integrity, and a customer-first approach in a busy store environment.