Barista — Guest Experience & Coffee Craft

Kroger Family of Companies; Mansfield (OH); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Kroger Family of Companies is hiring for a retail coffee shop role in Ohio. The position focuses on delivering excellent customer service, answering questions, and preparing beverages in a fast-paced store environment.

You will work with team members to meet store goals and promote safe, high-quality product handling. The role requires knowledge of department products, the ability to follow recipes, handle equipment, and assist customers with product recommendations while maintaining cleanliness

Formación

• Excellent customer service skills.

Responsabilidades

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Prepare beverage selections to recipe and standards and to customer's requests using proper equipment; tender transactions using company best practices
• Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
• Recommend coffee shop items to customers to ensure they get the products they want and need
• Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action
• Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Conocimientos

Customer service

Descripción del empleo

Kroger Family of Companies is hiring for a retail coffee shop role in Ohio. The position focuses on delivering excellent customer service, answering questions, and preparing beverages in a fast-paced store environment.

You will work with team members to meet store goals and promote safe, high-quality product handling. The role requires knowledge of department products, the ability to follow recipes, handle equipment, and assist customers with product recommendations while maintaining cleanliness