Barista — Customer Experience Champion

Kroger; South Lyon (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee assistance program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger in South Lyon, MI is seeking a team member to provide exceptional customer service in a safe, clean store environment. You’ll assist customers, answer questions about products, and support coffee shop operations, including beverage prep and handling samples, while upholding Kroger's values of respect and integrity.

Responsibilities emphasize teamwork, accurate pricing, product knowledge and adherence to health and safety standards as part of daily store activities.

Qualifications

• Excellent customer service skills.

Responsibilities

• Welcome customers and answer questions about department products.
• Gain knowledge of products and respond to questions with suggestions.
• Collaborate with associates to promote teamwork.
• Prepare beverages to recipe and customer requests; tender transactions.
• Offer samples and inform customers of coffee shop specials.
• Provide fresh products with correct portions to prevent shrink.
• Recommend coffee shop items to meet customer needs.
• Use equipment in coffee shop and inventory ingredients.
• Check product quality and review sell-by dates.
• Maintain kitchen equipment and safety compliance.
• Report discrepancies to department manager and stay updated on ads.
• Follow safety procedures and report hazards to management.
• Handle high-paced environments and manage conflicts.
• Act with honesty and integrity regarding business information.
• Follow directions and seek help when needed.
• Support minors, individuals with special needs, and older adults when needed.

Skills

Customer service

Job description

Kroger in South Lyon, MI is seeking a team member to provide exceptional customer service in a safe, clean store environment. You’ll assist customers, answer questions about products, and support coffee shop operations, including beverage prep and handling samples, while upholding Kroger's values of respect and integrity.

Responsibilities emphasize teamwork, accurate pricing, product knowledge and adherence to health and safety standards as part of daily store activities.