Barista & Customer Experience Champion

Kroger; North Richland Hills (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in North Richland Hills, TX is seeking a customer service-focused team member for our coffee shop and department. You will greet customers, answer questions, prepare beverages, and uphold store standards while promoting a welcoming environment.

You will handle transactions, assist with product knowledge, maintain cleanliness, monitor freshness, and collaborate with colleagues to achieve store goals. Prior retail or coffee shop experience is a plus.

Qualifications

• Excellent customer service skills.
• Any previous comparable experience.

Responsibilities

• Answer questions to help customers and make them feel welcome and important.
• Gain and maintain knowledge of products sold in the department and respond to inquiries with suggestions.
• Collaborate with coworkers to promote teamwork and achieve store goals.
• Prepare beverage selections per recipe and standards; tender transactions per company procedures.
• Offer product samples and inform customers about coffee shop specials.
• Provide customers with fresh products in the correct portion sizes to prevent shrink.
• Recommend coffee shop items to ensure customers get what they want and need.
• Operate coffee shop equipment (refrigerators, freezers, slicers, ovens) and label/inventory ingredients.
• Check product quality and review sell-by dates; take appropriate action as needed.
• Follow safety rules and report hazards; maintain safety and sanitation standards.
• Maintain a cooperative, low-conflict work environment and seek help when needed.

Skills

Customer service

Job description

Kroger in North Richland Hills, TX is seeking a customer service-focused team member for our coffee shop and department. You will greet customers, answer questions, prepare beverages, and uphold store standards while promoting a welcoming environment.

You will handle transactions, assist with product knowledge, maintain cleanliness, monitor freshness, and collaborate with colleagues to achieve store goals. Prior retail or coffee shop experience is a plus.