Barista: Craft, Customer Delight & Team Coaching

Ontario Trillium Foundation; Cambridge (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

Jaho in Cambridge, MA is seeking passionate baristas who excel in customer service and craft. You will greet guests, learn their names and favorite drinks, and contribute to a welcoming, efficient environment.

The role emphasizes a pristine working bar, warm interactions, and ongoing learning about our offerings. As a barista, you’ll maintain high standards in drink and food preparation, assist with cash handling, and help train new hires to sustain a positive team dynamic and continuous

Responsibilities

• Create memorable and impeccable customer service. They smile and greet customers.
• Create a personal relationship with customers by learning their names and favorite drinks.
• Maintain a pleasant disposition and sense of urgency while working.
• Are always punctual and responsible for their shift and assignments.
• Maintain a clean and professional appearance.
• Continually educate themselves on all things coffee and our current offerings. They taste coffee or tea every shift worked to develop their palate and troubleshoot products problems.
• Maintain the highest standards in the preparation and serving of a variety of drinks and food.
• Contribute to store profitability by following cash handling and cash register policies and procedures.
• Help their team maintain a positive work environment. Guide and train new hires.
• Kaizen. Look for inefficiencies and offer ideas and suggestions for improving operations.
• Identify customer needs and up sell them on relevant items.
• Perform other duties as assigned.

Job description

Jaho in Cambridge, MA is seeking passionate baristas who excel in customer service and craft. You will greet guests, learn their names and favorite drinks, and contribute to a welcoming, efficient environment.

The role emphasizes a pristine working bar, warm interactions, and ongoing learning about our offerings. As a barista, you’ll maintain high standards in drink and food preparation, assist with cash handling, and help train new hires to sustain a positive team dynamic and continuous