Barista

Jaho Coffee Roaster & Wine Bar; Salem (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Jaho Coffee Roaster & Wine Bar in Salem, Massachusetts is seeking a passionate barista to join their team. The ideal candidate will excel in customer service, maintain high standards in drink preparation, and contribute to a positive work environment.

Baristas will engage with customers, educate themselves about coffee offerings, and ensure a memorable experience. A High School diploma and when joining, a ServSafe certification are required. Join a fun team that loves coffee and creating connections!

Qualifications

• High School Diploma or General Education Degree (GED).
• Possess a current ServSafe Certification (or obtain one upon joining Jaho).
• Basic math and computer skills.
• Must be able to stand for shifts and move about the café.
• Ability to detect and perceive the smell of coffee.
• Frequently communicates with customers.
• Must be fluent in English.

Responsibilities

• Create memorable and impeccable customer service.
• Maintain a pleasant disposition and sense of urgency.
• Continually educate themselves on coffee and tea.
• Contribute to store profitability by following policies.
• Help maintain a positive work environment.

Skills

Customer service

Coffee knowledge

Teamwork

Punctuality

Attention to detail

Education

High School Diploma or GED

Tools

Espresso machinery

Cash register

Job description

We love coffee, we love tea, we love great food. We love sitting in a relaxing café and watching the world go by. And, most of all, we love trying new things, meeting new people and traveling to new, exciting places. We roast and serve amazing coffee from all over the world everyday and we source and serve awesome wines at night. We are looking for people who enjoy all these things as much as we do!

Jaho is looking for passionate, kind and engaged people to join our team. Our dream barista is someone who wants to excel in all things and tasks they perform, from maintaining the cleanest bar in the world, to pouring that perfect shot to providing a memorable experience for guests. They have a great work ethic, take pride in their craft and are fun to work with.

Our Baristas:

• Create memorable and impeccable customer service. They smile and greet customers.
• Create a personal relationship with customers by learning their names and favorite drinks.
• Maintain a pleasant disposition and sense of urgency while working.
• Are always punctual and responsible for their shift and assignments.
• Maintain the clean and professional appearance.
• Continually educate themselves on all things coffee and our current offerings. They taste coffee or tea every shift worked to develop their palate and troubleshoot product problems.
• Maintain the highest standards in the preparation and serving of a variety of drinks and food.
• Contribute to store profitability by following cash handling and cash register policies and procedures.
• Help their team maintain a positive work environment. Guide and train new hires.
• Kaizen. Look for inefficiencies and offer ideas and suggestions for improving operations.
• Identify customer needs and up sell them on relevant items.
• Perform other duties as assigned.

Qualifications

• High School Diploma or General Education Degree (GED).
• Possess a current ServSafe Certification (or obtain one upon joining Jaho).
• Basic math and computer skills.
• Stand and walk - must be able to stand for shifts and move about the café.
• Use of hands - operate espresso machinery.
• Taste/Smell - ability to detect and perceive the smell of coffee.
• Talk/hear - frequently communicates with customers.
• Must be fluent in English.
• Must be able to occasionally lift or move heavy weights.
• At times may be required to work more than 40 hours a week.