Barista: Craft Coffee & Welcoming Guest Service

Kroger Family of Companies; Murfreesboro (TN); On-site; USD 17,000 - 21,000; Part time

Job summary

Kroger Family of Companies is seeking a part-time team member for its coffee shop. You will assist customers, answer questions, and provide samples while maintaining fresh, correctly portioned products and following safety and quality standards.

You will work with teammates to achieve store goals, handle transactions, and operate coffee shop equipment. Prioritizing customer satisfaction and accuracy is essential in this role.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment.
• Strong teamwork and reliability.

Responsibilities

• Create an environment that enables customers to feel welcome and appreciated by answering questions about products in the department and store.
• Gain and maintain knowledge of products and respond to questions with informed suggestions.
• Collaborate with associates and promote teamwork to help achieve store goals.
• Prepare beverage selections to recipe and standards using proper equipment; process transactions with best practices.
• Offer product samples and inform customers of coffee shop specials.
• Provide customers with fresh products and correct portion sizes to prevent shrink.
• Recommend coffee shop items to ensure customers get what they want and need.
• Use coffee shop equipment (refrigerators, freezers, slicers, ovens) per guidelines; package and inventory ingredients.
• Check product quality and sell-by dates; take appropriate action as needed.
• Use kitchen equipment (espresso machine, blender, scale, steamer) safely.
• Label, stock, and inventory department merchandise.
• Report order/shipping discrepancies to the department manager.
• Stay current with present and upcoming ads and promotions.
• Follow safety procedures and report unsafe conditions to management; comply with food safety guidelines.
• Inspect equipment and report repairs needed to management.
• Report accidents or safety risks to management.
• Work cooperatively in a fast-paced, sometimes stressful environment.
• Manage conflicts in a constructive manner with honesty and integrity.
• Follow directions and seek help to resolve issues.
• Assist customers with minors, specials needs, and/or older adults as needed.
• Perform essential job functions with or without reasonable accommodation.

Skills

Excellent customer service skills

Job description

Kroger Family of Companies is seeking a part-time team member for its coffee shop. You will assist customers, answer questions, and provide samples while maintaining fresh, correctly portioned products and following safety and quality standards.

You will work with teammates to achieve store goals, handle transactions, and operate coffee shop equipment. Prioritizing customer satisfaction and accuracy is essential in this role.