Barista: Craft Coffee & Stellar Customer Experience

Kroger; Groveport (OH); On-site; USD 25,000 - 31,000; Full time

Job summary

Kroger in Groveport, OH is hiring for a coffee shop Customer Service role. Provide exceptional service in a safe, clean store environment and ensure customers return for visits.

Demonstrate core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities include answering questions about products, preparing beverages, offering samples, ensuring fresh, properly portioned items, and collaborating with team to meet store goals.

Qualifications

• Excellent customer service skills.
• Any previous comparable experience.

Responsibilities

• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products in the department and store.
• Gain knowledge of products and respond to questions with helpful suggestions.
• Collaborate with associates and promote teamwork to help achieve store goals.
• Prepare beverage selections to recipe and standards and to customer requests using proper equipment; tender transactions using company best practices.
• Offer product samples to help customers discover new items and inform them of coffee shop specials.
• Provide customers with fresh products and correct portion sizes to prevent shrink.
• Recommend coffee shop items to ensure customers get what they want and need.
• Use equipment in the coffee shop and inventory ingredients accordingly.
• Check product quality and review sell-by dates; take appropriate action.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Adhere to safety procedures and identify unsafe conditions and notify management.

Skills

Customer service

Job description

Kroger in Groveport, OH is hiring for a coffee shop Customer Service role. Provide exceptional service in a safe, clean store environment and ensure customers return for visits.

Demonstrate core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities include answering questions about products, preparing beverages, offering samples, ensuring fresh, properly portioned items, and collaborating with team to meet store goals.