Barista: Craft Exceptional Coffee & Customer Moments

Kroger; Cleves (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Cleves, OH is seeking a customer service focused associate to provide exceptional service in a welcoming, fair pricing environment. You will help customers with questions, stock products, and promote the store's values of safety, integrity, and inclusion.

You will prepare beverages, operate coffee shop equipment, and assist with samples and specials. Emphasis on teamwork, accuracy, and serving diverse customers including minors and seniors is essential.

Qualifications

• Excellent customer service skills.
• Previous customer service experience is preferred.

Responsibilities

• Create an environment where customers feel welcome, important and appreciated by answering questions about products.
• Gain knowledge of department products and respond to questions with informed suggestions.
• Collaborate with associates and promote teamwork to help achieve store goals.
• Prepare beverage selections to recipe and standards and handle transactions per company guidelines.
• Offer product samples and inform customers of coffee shop specials.
• Provide customers with fresh products in the correct portion size to prevent shrink.
• Recommend coffee shop items to ensure customers get what they want.
• Use equipment in coffee shop and prepare, package, label and inventory ingredients.
• Check product quality and review sell-by dates, taking appropriate action.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs and adhere to food safety regulations and guidelines.
• Inspect equipment and report items in need of repair.
• Report safety risks or incidents to store management.
• Work cooperatively in high-paced and sometimes stressful environments.
• Manage conflict in a respectful and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Must be able to perform essential job functions with or without accommodation.

Skills

Customer service

Job description

Kroger in Cleves, OH is seeking a customer service focused associate to provide exceptional service in a welcoming, fair pricing environment. You will help customers with questions, stock products, and promote the store's values of safety, integrity, and inclusion.

You will prepare beverages, operate coffee shop equipment, and assist with samples and specials. Emphasis on teamwork, accuracy, and serving diverse customers including minors and seniors is essential.