Barista: Craft Coffee & Exceptional Customer Service

The Kroger Co.; Katy (TX); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

The Kroger Co. is hiring for a customer service role in Katy, TX. You will provide exceptional service in a safe, clean environment, assist shoppers with product questions, and promote the store's values of respect, integrity and inclusivity.

You will handle coffee shop duties, prepare beverages to standards, stock and label merchandise, and support team goals in a fast-paced setting while upholding safety and quality guidelines.

Qualifications

• Excellent customer service skills

Responsabilités

• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products in the department and store
• Gain knowledge of products and respond to questions with recommendations
• Collaborate with associates and promote teamwork to reach store goals
• Prepare beverage selections to recipe and standards, process transactions following company practices
• Offer product samples and inform customers of coffee shop specials
• Provide customers with fresh products and correct portions to prevent shrink
• Recommend coffee shop items to meet customer needs
• Use all coffee shop equipment and inventory ingredients per guidelines
• Check product quality, review sell-by dates, and take action as needed
• Label, stock and inventory department merchandise
• Report ordering/shipping discrepancies to the department manager
• Stay current with ads and promotions
• Follow safety procedures and report unsafe conditions
• Perform preventive maintenance and notify management of repairs
• Report accidents and safety risks to store management
• Work cooperatively in high-paced or stressful environments
• Manage conflict professionally
• Handle customer and business information with honesty and integrity
• Follow directions and seek help to resolve issues
• Support and assist through direct interaction with minors, individuals with special needs, and/or older adults
• Perform essential job functions with or without reasonable accommodation

Connaissances

Excellent customer service

Description du poste

The Kroger Co. is hiring for a customer service role in Katy, TX. You will provide exceptional service in a safe, clean environment, assist shoppers with product questions, and promote the store's values of respect, integrity and inclusivity.

You will handle coffee shop duties, prepare beverages to standards, stock and label merchandise, and support team goals in a fast-paced setting while upholding safety and quality guidelines.