Barista: Craft Coffee & Exceptional Customer Experience

Kroger; Lewis Center (OH); On-site; USD 27,000 - 36,000; Full time

Job summary

Kroger in Lewis Center, Ohio is seeking team members to provide exceptional customer service in a safe, clean environment. You will help customers, answer product questions, and promote a welcoming store atmosphere while following company standards for beverage preparation and coffee shop operations.

Responsibilities include maintaining product quality, using kitchen equipment, stocking merchandise, and assisting with safety procedures.

Responsibilities

• Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit.
• Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Prepare beverage selections to recipe and standards and to customer's requests using proper equipment; tender transactions using company best practices.
• Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend coffee shop items to customers to ensure they get the products they want and need.
• Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
• Minimum Excellent customer service skills
• Desired Any previous comparable experience

Job description

Kroger in Lewis Center, Ohio is seeking team members to provide exceptional customer service in a safe, clean environment. You will help customers, answer product questions, and promote a welcoming store atmosphere while following company standards for beverage preparation and coffee shop operations.

Responsibilities include maintaining product quality, using kitchen equipment, stocking merchandise, and assisting with safety procedures.