Barista: Craft Coffee & Customer Experience

Kroger Family of Companies; Rifle (CO); On-site; USD 25,000 - 35,000; Full time

Job summary

Kroger Family of Companies is seeking a customer-focused team member for our cafe and department operations. You will assist customers, answer questions about products, and promote teamwork to reach store goals.

The role includes beverage preparation, sample offers, and ensuring freshness and proper portion sizes while following safety and food-handling guidelines. Candidates should be able to work in a fast-paced environment, maintain honesty and integrity in handling customer information, and

Qualifications

• Excellent customer service skills.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions.
• Gain knowledge of products and respond to questions with recommendations.
• Collaborate with associates to promote teamwork and achieve store goals.
• Prepare beverage selections to recipe and standards and handle transactions.
• Offer product samples and inform customers of coffee shop specials.
• Provide customers with fresh products and correct portion sizes.
• Recommend coffee shop items to meet customer needs.
• Use equipment in the coffee shop and label and inventory ingredients.
• Check product quality and review sell-by dates.
• Operate espresso machines and other kitchen equipment.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Stay current with ads and promotions.
• Follow safety procedures and maintain food safety guidelines.
• Inspect equipment and report repairs.
• Report accidents and safety risks to management.
• Work cooperatively in a high-paced environment and manage conflicts professionally.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help when needed to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Customer service

Job description

Kroger Family of Companies is seeking a customer-focused team member for our cafe and department operations. You will assist customers, answer questions about products, and promote teamwork to reach store goals.

The role includes beverage preparation, sample offers, and ensuring freshness and proper portion sizes while following safety and food-handling guidelines. Candidates should be able to work in a fast-paced environment, maintain honesty and integrity in handling customer information, and