Barista: Craft Coffee & Customer Experience

Kroger Co.; Milwaukee (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Co. in Milwaukee is seeking a customer-focused associate for our coffee shop. You will answer questions, assist customers, and prepare beverages to recipe standards using espresso machines, blenders, scales, and steamers.

Team collaboration and a strong commitment to safety are essential. Ideal candidates will have excellent customer service skills and any previous comparable experience. This role offers opportunities to learn, work with fresh products, and participate in promotional

Qualifications

• Minimum: Excellent customer service skills
• Desired: Any previous comparable experience

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products; assist with beverage preparation per recipe and standards
• Gain knowledge of products within the department and respond to questions, suggest products
• Collaborate with associates to promote teamwork to achieve store goals
• Prepare beverage selections to recipe and standards and handle transactions using company practices
• Offer product samples and inform customers of coffee shop specials
• Provide customers with fresh products and correct portion sizes to prevent shrink
• Recommend coffee shop items to customers to meet their needs
• Use coffee shop equipment (refrigerators, freezers, slicers, ovens) and inventory ingredients
• Check product quality, review sell-by dates, take appropriate action
• Label, stock and inventory department merchandise
• Report ordering/shipping discrepancies to the department manager
• Stay current with present, future, seasonal and special ads
• Follow safety procedures and food safety guidelines; report unsafe conditions
• Perform preventive maintenance and notify management of needed repairs
• Notify management of accidents or safety/Risk issues
• Ability to work cooperatively in a high-paced environment
• Ability to manage conflict in a nonconfrontational manner
• Maintain honesty and integrity regarding customer and business information
• Follow directions and seek assistance to resolve issues
• Provide support and interaction with minors, individuals with special needs, and older adults
• Must be able to perform essential job functions with or without accommodation

Job description

Kroger Co. in Milwaukee is seeking a customer-focused associate for our coffee shop. You will answer questions, assist customers, and prepare beverages to recipe standards using espresso machines, blenders, scales, and steamers.

Team collaboration and a strong commitment to safety are essential. Ideal candidates will have excellent customer service skills and any previous comparable experience. This role offers opportunities to learn, work with fresh products, and participate in promotional