Barista / Counter Server

Do-Rite Donuts - West Loop; Chicago (IL); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Restaurant discounts

Employee Assistance Program

Paid vacation

Blue Cross Blue Shield

Dental & Vision Insurance

Life, Accident & Critical Illness

Domestic Partner Benefits

401(k)

Job summary

Do-Rite Donuts & Chicken in Chicago, IL is hiring Barista / Counter Server to take orders, prepare beverages, and deliver excellent guest service. You will handle payments, assist guests with menu questions, and maintain a clean, fast-paced counter experience.

We offer restaurant discounts, insurance options, vacation benefits, a 401(k), and wellness programs. This role requires a positive attitude and ability to work varied shifts, including weekends.

Qualifications

• Guest service experience or hospitality background preferred.
• Able to take orders accurately and handle payments.
• Able to multitask in a busy environment while staying courteous.

Responsibilities

• Take and process food and beverage orders accurately.
• Prepare and serve coffee and beverages to guests.
• Process payments and balance receipts per policy.
• Assist guests with questions about the menu and specials.
• Follow safety and sanitation guidelines at all times.

Skills

Customer service

Communication

Multitasking

Team player

Stamina

Job description

Overview

We’re hiring people to join our team as BARISTA / COUNTER SERVER!

A Few of Our Barista / Counter Server Benefits:

• Restaurant Discounts
• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

Do-Rite Donuts & Chicken is a Chef-owned stop in Chicago known for hand-crafted artisan donuts, tasty chicken sandwiches, and scrambled-to-order breakfast sandwiches. We proudly serve eye-opening Dark Matter Coffee, which is ethically sourced and Chicago roasted. The culinary mantra at Do-Rite is focused on 3 points: made in-house, small batch, and FRESH. ALL. DAY. We believe in people. We believe in treating our guests and staff well.

EOE. We participate in E-Verify / Participamos en E-Verify

Barista / Counter Server Job Description

Baristas/Counter Servers are responsible for professionally and courteously taking, preparing, delivering and collecting payment for food and beverage orders for indoor and outdoor guests (including guests in vehicles in locations offering drive-thru service), confirming accuracy, proper packaging and collection of payment.

Essential Functions

• Accurately take and confirm guest food and beverage orders (including special instructions and/or restrictions)
• Prepare and serve coffee, espresso, other beverages (including component ingredients) and serve to guests
• Process payments and balance all sales/receipts in compliance with restaurant policies and procedures
• Accurately, promptly, efficiently and safely assemble and transport food and beverage orders to indoor and outdoor guests (including guests in vehicles in locations offering drive-thru service)
• Sell and accurately account for gift cards
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment, including knives, coffee makers, grinders and a cappuccino/espresso machine
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Ability to multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Understand and respond knowledgeably to questions about the restaurant and menu
• Use sales techniques to present and encourage current promotions to guests
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the POS system, Frequent Diner, Gift Card and Credit Card terminals
• Comply with all safety and sanitation guidelines and procedures
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed