Barista/Counter Serv

Do-Rite Donuts; Tinley Park (IL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

BCBS health insurance

Employee Assistance Program

Opportunities for career growth

Job summary

A local donut shop in Tinley Park is seeking Baristas/Counter Servers to deliver exceptional guest experiences. You will prepare coffee and beverages, take orders, and process payments. The ideal candidate will have strong communication skills and the ability to multitask effectively in a busy setting. Responsibilities include ensuring guest satisfaction and maintaining cleanliness and safety protocols. This is a great opportunity for individuals looking to grow within a dynamic team environment.

Qualifications

• Ability to stand and walk for an entire shift.
• Ability to multitask in a busy environment.
• Strong customer service skills to ensure guest satisfaction.

Responsibilities

• Prepare and serve coffee and other beverages.
• Accurately take and confirm guest orders.
• Process payments and maintain cash drawer security.

Skills

Customer service

Multitasking

Effective communication

Tools

POS system

Coffee makers

Grinders

Job description

• BCBS health insurance & other options including dental
• Employee Assistance Program (EAP)
• Opportunities for career growth

Do-Rite Donuts & Chicken is a Chef-owned stop in Chicago known for hand-crafted artisan donuts, tasty chicken sandwiches, and scrambled-to-order breakfast sandwiches. We proudly serve eye-opening Dark Matter Coffee, which is ethically sourced and Chicago roasted.

The culinary mantra at Do-Rite is focused on 3 points: made in-house, small batch, and FRESH. ALL. DAY.

We believe in people. We believe in treating our guests and staff well.

EOE. We participate in E-Verify / Participamos en E-Verify

Baristas/Counter Servers

Baristas/Counter Servers are responsible for professionally and courteously taking, preparing, delivering and collecting payment for food and beverage orders for indoor and outdoor guests (including guests in vehicles in locations offering drive-thru service), confirming accuracy, proper packaging and collection of payment.

Essential Functions

• Accurately take and confirm guest food and beverage orders (including special instructions and/or restrictions)
• Prepare and serve coffee, espresso, other beverages (including component ingredients) and serve to guests
• Process payments and balance all sales/receipts in compliance with restaurant policies and procedures, including reconciling and maintaining the security of the cash drawer
• Accurately, promptly, efficiently and safely assemble and transport food and beverage orders to indoor and outdoor guests (including guests in vehicles in locations offering drive-thru service)
• Sell and accurately account for gift cards
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment, including knives, coffee makers, grinders and a cappuccino/espresso machine
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Ability to multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Understand and respond knowledgeably to questions about the restaurant and menu
• Use sales techniques to present and encourage current promotions to guests
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the POS system, Frequent Diner, Gift Card and Credit Card terminals
• Comply with all safety and sanitation guidelines and procedures
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed

We run background checks on all new hires in this position.