Barista

Gong Cha Towson; Towson (MD); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Opportunity to earn tips

Job summary

Gong Cha is looking for enthusiastic individuals in Towson, Maryland to join as TIP Employees. As a team member, you'll prepare and serve a range of beverages including bubble tea, while providing top-notch customer service. Responsibilities include managing orders, maintaining cleanliness, and addressing customer queries. Ideal candidates will possess strong communication skills, and a passion for customer satisfaction within a fast-paced environment. Join us today to contribute to our vibrant team and earn tips during your service!

Qualifications

• Excellent communication and interpersonal skills required.
• Strong focus on customer service and satisfaction expected.
• Ability to work effectively as part of a team essential.

Responsibilities

• Prepare and serve expertly crafted beverages.
• Provide exceptional customer service by educating guests.
• Manage kitchen tasks such as cooking bubbles and preparing toppings.

Skills

Excellent communication and interpersonal skills

Strong focus on customer service and satisfaction

Ability to work effectively as part of a team

Time management skills

Self-motivated

Job description

We're Hiring! Join Our Team at Gong Cha

Responsibilities

• Prepare and serve expertly crafted beverages, including bubble tea, slushes, fruit teas, and more.
• Provide exceptional customer service by greeting guests, educating them about our menu, making recommendations, and promoting add-ons.
• Follow recipes accurately to create consistent and high-quality drinks.
• Take and process orders from in-store customers and online platforms.
• Handle payments (cash and credit card) efficiently and accurately.
• Address customer questions and provide informed solutions about our products.
• Manage kitchen tasks such as cooking bubbles/teas and preparing toppings.
• Maintain cleanliness and organization, including sweeping, mopping, restocking, and ensuring the store is in top condition.
• Ensure all orders are accurate before handing them to customers.
• Report directly to the manager or owner and execute additional tasks as assigned.
• Comply with health and safety regulations.
• Communicate customer feedback to managers.

Skills & Qualifications

• Excellent communication and interpersonal skills.
• Strong focus on customer service and satisfaction.
• Ability to work effectively as part of a team.
• Time management skills and the ability to multitask during busy hours.
• Self-motivated and capable of handling tasks independently during peak times.

Additional Details

• You will be employed as a TIP Employee, meaning you have the opportunity to earn additional income through tips while providing outstanding service to our valued customers.

If you're passionate about bubble tea, teamwork, and providing excellent customer experiences, we'd love to hear from you! Join us and become part of a fun, fast-paced, and growing environment.
Apply today!