Barista

Gong Cha Columbia Mall; Columbia (MD); On-site; USD 25,000 - 35,000; Full time

Job summary

Gong Cha is looking for enthusiastic team members to join their Columbia, Maryland location. You'll prepare and serve high-quality beverages, provide exceptional service, and maintain a clean environment. We're seeking individuals with excellent communication skills and a passion for customer satisfaction. This TIP Employee position offers the opportunity to earn additional income through tips. If you enjoy teamwork and fast-paced environments, apply today to be part of our growing team!

Qualifications

• Excellent communication and interpersonal skills.
• Strong focus on customer service and satisfaction.
• Ability to work effectively as part of a team.
• Time management skills and ability to multitask.
• Self-motivated and capable of handling tasks independently.

Responsibilities

• Prepare and serve expertly crafted beverages including bubble tea, slushes, fruit teas.
• Provide exceptional customer service and greet guests.
• Follow recipes accurately to create consistent and high-quality drinks.
• Handle payments efficiently and accurately.
• Maintain cleanliness and organization of the store.

Skills

Excellent communication and interpersonal skills

Strong focus on customer service and satisfaction

Ability to work effectively as part of a team

Time management skills

Self-motivated

Job description

We're Hiring! Join Our Team at Gong Cha

Responsibilities

• Prepare and serve expertly crafted beverages, including bubble tea, slushes, fruit teas, and more.
• Provide exceptional customer service by greeting guests, educating them about our menu, making recommendations, and promoting add-ons.
• Follow recipes accurately to create consistent and high-quality drinks.
• Take and process orders from in-store customers and online platforms.
• Handle payments (cash and credit card) efficiently and accurately.
• Address customer questions and provide informed solutions about our products.
• Manage kitchen tasks such as cooking bubbles/teas and preparing toppings.
• Maintain cleanliness and organization, including sweeping, mopping, restocking, and ensuring the store is in top condition.
• Ensure all orders are accurate before handing them to customers.
• Report directly to the manager or owner and execute additional tasks as assigned.
• Comply with health and safety regulations.
• Communicate customer feedback to managers.

Skills & Qualifications

• Excellent communication and interpersonal skills.
• Strong focus on customer service and satisfaction.
• Ability to work effectively as part of a team.
• Time management skills and the ability to multitask during busy hours.
• Self-motivated and capable of handling tasks independently during peak times.

Additional Details

• You will be employed as a TIP Employee, meaning you have the opportunity to earn additional income through tips while providing outstanding service to our valued customers.

If you're passionate about bubble tea, teamwork, and providing excellent customer experiences, we'd love to hear from you! Join us and become part of a fun, fast-paced, and growing environment.
Apply today!