Barista

Driftwood Hospitality Management; Southlake (TX); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room discounts

Employee discounts

Disability insurance

Life insurance

Employee assistance program

Job summary

Driftwood Hospitality Management is hiring at Hilton Southlake to join our team as a Team Member, providing prompt service, quality beverages and products, and maintaining a clean, welcoming environment.

No prior experience is required; you will work flexible hours with discounted benefits and a supportive team that values each contribution. Loyalty to guest satisfaction and adherence to safety standards are essential.

Qualifications

• No previous experience required.
• Regular and consistent attendance and punctuality.
• Flexible hours including early mornings, evenings, weekends, nights and holidays.
• Meet store policies including cash handling and safety and security.
• Excellent communication and customer service skills.

Responsibilities

• Maintains a calm demeanor during high volume to set a positive example for the shift team.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to manager so the team can respond as necessary.
• Delivers legendary customer service to all guests with a 'customer comes first' attitude.
• Follows policies for cash handling and safety and security to protect partners.
• Maintains a clean and organized workspace for easy resource access.
• Provides quality beverages, food, and products by following recipes and standards.
• Ensures health, safety, and sanitation guidelines are followed.

Skills

Customer service

Communication

Flexibility

Attendance

Tools

POS system

Job description

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Hilton Dallas/Southlake Town Square is proud to be recognized as one of Hilton's premier properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a prestigious Connie Award-winning hotel, we feature 248 beautifully appointed guest rooms and more than 28,000 square feet of flexible meeting space overlooking the vibrant Southlake Town Square.

At Hilton Southlake, we believe exceptional hospitality starts with an exceptional team. That's why we foster a workplace culture built on recognition, connection, and shared success. Team members enjoy valuable perks including employee discounts at Hilton Hotels & Resorts, complimentary daily meals for AM and PM shifts, quarterly team celebrations, and a supportive environment where every contribution matters.

Team Member Experience at Hilton Southlake

Complimentary Meals All AM and PM shift team members enjoy free, freshly prepared lunches daily - because delivering great service begins with feeling valued and cared for.

Quarterly Team Rallies

Each quarter, our team comes together to celebrate achievements, share updates, and build momentum through engaging rally-style events that strengthen collaboration and team spirit.

Employee Recognition

We proudly recognize outstanding performance through awards, shout-outs, and recognition programs that celebrate team members who consistently go above and beyond. Your hard work is seen, appreciated, and rewarded.

Monthly Family Breakfasts

Once a month, we gather for a welcoming family-style breakfast that gives our team an opportunity to connect, recharge, and enjoy hospitality from the other side of the experience - Hilton style.

Join Hilton Southlake and become part of a team that takes pride in delivering excellence while creating a positive, rewarding experience for every team member.

Job Summary

Providing guests with prompt service, quality beverages and products, and maintaining a clean and comfortable environment.

Essential Job Functions

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and product as needed.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety, and sanitation guidelines for all products.
• Maintains regular and punctual attendance.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• No previous experience required.
• Maintain regular and consistent attendance and punctuality.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security.
• Excellent communication and customer service skills.

PHYSICAL DEMANDS

• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Lifting Fifty (30) pounds maximum.
• Constant standing & walking required.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.