Barista

Hilton Dallas Southlake Town Square; Southlake (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Hilton Dallas Southlake Town Square is seeking team members to provide guests with prompt service, quality beverages and products, and a clean, welcoming environment. The hotel operates 24/7, so shifts vary and punctual attendance is essential.

No previous experience required. The role emphasizes excellent communication and customer service, flexibility in hours, and adherence to health and safety standards, with benefits including health insurance and hotel employee discounts.

Qualifications

• No previous experience required.
• Excellent communication and customer service skills.
• Flexible hours including early mornings, evenings, weekends, nights and/or holidays.

Responsibilities

• Provide prompt service, quality beverages and products, and maintain a clean and comfortable environment.
• Maintain a calm demeanor during high-volume periods to set a positive example for the team.
• Deliver legendary customer service by putting the customer first and connecting with guests.
• Follow policies for cash handling, safety and security to ensure partner safety during shifts.
• Keep workspace clean and organized so resources and products are easy to locate.
• Meet health, safety and sanitation guidelines for all products.

Skills

Customer service

Communication

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.Hilton Dallas/Southlake Town Square is proud to be recognized as one of Hilton’s premier properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a prestigious Connie Award-winning hotel, we feature 248 beautifully appointed guest rooms and more than 28,000 square feet of flexible meeting space overlooking the vibrant Southlake Town Square.At Hilton Southlake, we believe exceptional hospitality starts with an exceptional team. That’s why we foster a workplace culture built on recognition, connection, and shared success. Team members enjoy valuable perks including employee discounts at Hilton Hotels & Resorts, complimentary daily meals for AM and PM shifts, quarterly team celebrations, and a supportive environment where every contribution matters.Team Member Experience at Hilton SouthlakeComplimentary MealsAll AM and PM shift team members enjoy free, freshly prepared lunches daily—because delivering great service begins with feeling valued and cared for.Quarterly Team RalliesEach quarter, our team comes together to celebrate achievements, share updates, and build momentum through engaging rally-style events that strengthen collaboration and team spirit.Employee RecognitionWe proudly recognize outstanding performance through awards, shout-outs, and recognition programs that celebrate team members who consistently go above and beyond. Your hard work is seen, appreciated, and rewarded.Monthly Family BreakfastsOnce a month, we gather for a welcoming family-style breakfast that gives our team an opportunity to connect, recharge, and enjoy hospitality from the other side of the experience—Hilton style.Join Hilton Southlake and become part of a team that takes pride in delivering excellence while creating a positive, rewarding experience for every team member.JOB SUMMARYProviding guests with prompt service, quality beverages and products, and maintaining a clean and comfortable environment.ESSENTIAL JOB FUNCTIONSThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.Anticipates customer and store needs by constantly evaluating environment and customers for cues.Communicates information to manager so that the team can respond as necessary.Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.Discovers and responds to customer needs.Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.Maintains a clean and organized workspace so that partners can locate resources and product as needed.Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.Follows health, safety, and sanitation guidelines for all products.Maintains regular and punctual attendance.KNOWLEDGE, SKILLS & ABILITIESNo previous experience required.Maintain regular and consistent attendance and punctuality.Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security.Excellent communication and customer service skills.PHYSICAL DEMANDSAbility to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.Lifting Fifty (30) pounds maximum.Constant standing & walking required.Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.Benefits401(k)Disability insuranceEmployee assistance programHealth insuranceLife insurancePaid time offRoom DiscountsEmployee Food and Beverage DiscountsEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.