Barista

ISS Facility Services - North America; Needham Heights (MA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

Medical insurance

Dental insurance

Life and disability insurance

Paid time off / leave

Job summary

ISS Facility Services - North America is hiring for a full‑time guest services role. You will greet guests, prepare beverages and foods, and ensure hospitality at breakfast and lunch service. Earn $22–$23 per hour with a $500 sign-on bonus for hires between Sept 22, 2026 and Dec 31, 2026.

Work Mon-Fri, 6:00 am to 3:30 pm, with full benefits and growth opportunities. Join a team focused on guest experience, safety, and high standards of service.

Qualifications

• Must have a passion for customer service.
• Maintain a positive attitude and reliability.
• Be dependable and communicate effectively.
• Know your equipment is clean and in good working order.
• Stay calm under busy conditions and provide hospitality.

Responsibilities

• Set up all equipment needed for service.
• Clean and sanitize work and service areas.
• Stage the station to execute guest service and satisfaction.
• Prepare or serve hot or cold beverages and food items.
• Stock supplies and operate cash register/Kiosks.
• Maintain inventory and rotate products as needed.
• Greet customers with a smile and welcoming attitude.
• Follow HACCP procedures for safe temperature control.
• Display items attractively and ensure signs are visible.
• Follow safety rules and assist with other duties as assigned.

Skills

Customer service

Positive attitude

Dependable

Effective communication

Equipment upkeep

Stay calm under pressure

Tools

Cash register

Self-service kiosks

Job description

Now Offering a $500 Sign-On Bonus! New employees hired into this role between September 22, 2026 and December 31, 2026 are eligible to receive a $500 sign-on bonus! $250 after 30 days of employment $250 after 6 months of employment Join our team and take advantage of this limited-time opportunity!

Hourly Wage

ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. $22 per hour - $23 per hour.

Work Hours

The work hours for this position are Mon-Fri, 6:00 am-3:30 pm

Key Purpose

Welcome all guests and make them feel happy they came. Let them know you are here to make that perfect beverage for them. Prepare and serve hot or cold beverages such as coffee, espresso drinks, blended coffees, and teas. Serve ready to eat foods such as pasties, muffins, biscotti, and bagels at breakfast and sandwiches and salads at lunch. Always serve guests with a caring and happy attitude.

Success Criteria

• Arrive on time to all shifts
• Proper uniform including non-slip shoes and name tag
• Professional appearance
• Provide outstanding hospitality
• Don’t be afraid to ask for help

Key Areas of Collaboration and Influence

• A strong commitment to guest experience
• Always remember safety first
• Build respectful relationships with all teammates and quests
• Willingness to take directions from the Chef, Front of the House Manager, and Catering Manager
• Build relationships with delivery vendors

Ideal Candidate Experience

• Must have a passion for customer service
• Always have a positive attitude
• Be dependable & reliable
• Ability to communicate effectively
• Knowing your equipment is clean and in good working order
• Ability to keep calm under busy working conditions

Key Accountabilities

• Properly setting up all equipment needed
• Clean & sanitize work and service areas
• Station set to execute guest service / satisfaction
• Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees and teas
• Order, receive, or stock supplies or retail products
• Operate cash register and be familiar with self-service kiosks
• Maintain product inventory to established levels
• Recognize products; accurately restock & rotate product
• Smile, greet, and serve customers, making them feel welcome
• Complete necessary HACCP to ensure safe temperature control
• Display merchandise in an attractive manner
• Weigh, grind, or pack coffee beans for customers
• Stock, clean and organize coolers in attractive manner
• Label and display signs for all items
• Other duties as assigned
• Must follow all safety rules and actively prevent accidents

Physical Demands & Work Environment

• Ability to lift a minimum of 25 pounds
• Must be able to stand for periods of 8 hours
• Must be able to work under pressure during peak periods of the day
• Must offer outstanding hospitality for their entire shift

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.