Sous Chef

ISS; Waltham (MA); On-site; USD 34,000 - 49,000; Full time

Job summary

ISS Facility Services / Guckenheimer in Waltham, MA is seeking a Sous Chef to oversee daily kitchen operations, ensure compliance with HACCP, health department rules, and client standards, and coordinate menu execution. You will train and supervise staff, manage inventory, assist with purchasing, and maintain sanitation and safety while delivering high-quality meals for the program.

The role requires adherence to schedules (Mon-Fri, 6:30 am–3:00 pm) and attention to cost control and customer

Qualifications

• Experience in food service operations and catering.
• Knowledge of HACCP and food safety guidelines.
• Ability to train and supervise staff.
• Strong communication and customer service skills.
• Adhere to client standards and company policies.

Responsibilities

• Oversee daily kitchen operations and production.
• Ensure menu execution and recipe adherence.
• Monitor HACCP logs and sanitation.
• Assist with purchasing and inventory.
• Train, supervise, and evaluate staff.

Skills

Kitchen management

Food safety

HACCP

Staff supervision

Customer service

Communication

Inventory management

Job description

Hourly WageISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $30 per hour - $30 per hour.Work HoursThe work hours for this position are Monday – Friday, 6:30 am to 3:00 pm, Mon-Fri.Key PurposeThe Sous Chef is responsible for assisting in the overall success of the food program. This entails adhering to client’s culture and guidelines, OSHA, the Health Department’s regulations, and Guckenheimer food quality standards.This position oversees the daily operational tasks, net menu’s recipe execution, production sheets and pars, food purchasing, sanitation, and safety. In addition, the Sous Chef motivates, trains, develops, and directs all employees to accomplish the objectives of the operation.The general responsibilities of the position include those listed below, but Guckenheimer may identify additional responsibilities of the position. These responsibilities may differ from account to account, depending on the business needs and client requirements.Success CriteriaKitchen organization and cleanliness provide a safe environment for all employees and guestsWorkplace Safety guidelines, policies, and SOPs are followed dailyFood Safety guidelines, policies, and SOPs are followed dailyHACCP guidelines, policies, and SOPs are followed dailyAll internal audit guidelines, policies, and SOPs are followed dailyGuidelines, policies, and SOPs are followed dailyKey AccountabilitiesAlways provide the highest quality of service in accordance with ISS/Guckenheimer and client standardsUtilize food preparation procedures in accordance with current applicable federal, state and local guidelines and regulations to ensure high quality food service is providedAssist Executive Chef with administrative duties including, attendance, human resources and all other timelines as directedMonitor and review HACCP logsAssemble RTE menu items in accordance with recipes, following core standards for ISS/GEI for presentation, packaging, and labelsClean and sanitize work areas and equipment and must follow ISS/Guckenheimer, and government regulatory rules and proceduresSupport management team with taking monthly inventoryNotify management when there are any concerns with product quantities, food/equipment safety, or any other situation that requires management attentionAttend all meetings of the dayReport all accidents and injuries in a timely mannerMay perform other duties and responsibilities as assignedFood ProgramsEnsure that high quality food items are creatively, well prepared and presented in a cost-effective mannerFollow Guckenheimer’ s food standards guidelinesEnsure that all products and ingredients that are used are purchased following Guckenheimer’ s purchasing standards and sustainability commitmentsWork with the management team to ensure that all display, catering and café service and culinary set up meet specific account standardsMake sure all kitchen waste is disposed of properly in the most sustainable manner as supported by the client and directedStaffTrain and supervise staffSupervise proper uniform standards following the employee handbook and established account guidelinesAssist in staff reviews, coaching sessions, and disciplinary actions.Ensure that all training standards are met and documented for direct hiresCustomer ServiceRepresent the company in a courteous, efficient, and professional manner in all customer, client, and employee interactionsInteract with customers and resolve customer complaints in a friendly and service-oriented manner.Communicate with the Client honestly, accurately and in a timely manner. All communication including e-mail is written in a professional and organized mannerFinancialReview weekly participation, making recommendations if there is a noticeable change that may affect food budget or service levelsMaintain and monitor labor with business forecasts and the budgetEnsure that food cost meets budgetary goals each weekRetailEnsure that overall café meets the standards, as well as oversee the daily appearance and upkeep of the Café as directed by clientSupervise the proper presentation of foodAdhere to Guckenheimer’ s standards of fresh and creative décor; making sure it represents season and the food that is been servedEdit the daily signage for proper spelling, allergens, and descriptions Physical Demands & Work EnvironmentCome to work properly dressed according to the dress codeEmployee must be able to work under pressure and time deadlines during peak periodsWork in a standing position for long periods of time (up to 8 hours)Reach, bend, stoop, push and/or pull, and frequently lift up to 25 poundsUtilize team lift, transportation carts, and any other means of assistance when dealing with heavy loadsHSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.