Barista

Collared Martin Hospitality; Nantucket (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Collared Martin Hospitality in Nantucket, MA is seeking a friendly barista to craft coffee and other beverages for guests. You will greet customers, take orders, and ensure fast, accurate service in a welcoming cafe setting.

Prepare beverages from espresso-based drinks to tea, assist with pastries, handle payments, and help maintain inventory and cleanliness. Experience with high-volume service and a passion for guest satisfaction are a plus.

Qualifications

• Excellent listening and communication skills to interact with customers and coworkers.
• Basic coffee knowledge for preparing common beverages.
• Exceptional customer service and interpersonal skills to ensure a positive experience.
• Strong teamwork abilities in a fast-paced environment.
• Attention to detail for high-volume beverage assembly and special requests.
• Time management and organization in a busy setting.

Responsibilities

• Greet customers in a friendly manner and take food and drink orders.
• Prepare and serve beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks.
• Prepare and serve food items such as donuts and pastries.
• Answer questions about the menu and make recommendations.
• Take payments from customers and hotel guests.
• Track and order inventory for cafe and beverage supplies.
• Maintain espresso machines, grinders, and other equipment; clean and report repairs.
• Keep the workspace and seating area clean, sanitary, and organized.
• Respond to and resolve customer concerns or complaints.

Skills

Customer service

Communication

Coffee knowledge

Teamwork

Time management

Tools

Espresso machines

Job description

Brief Description
POSITION SUMMARY
The barista is responsible for preparing and serving coffee and other beverages to customers and guests in a timely manner.
LOCATION: Nantucket, MA
Primary Responsibilities/Essential Functions

• Greeting customers in a friendly manner and taking food and drink orders.
• Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks.
• Preparing and serving food items such as donuts and pastries.
• Answering customers’ questions about menu choices.
• Promoting and recommending menu options to customers.
• Taking payment from customers and hotel guests.
• Tracking and ordering inventory for cafe and beverage supplies.
• Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and alerting management to needed repairs.
• Keeping the work environment and seating area clean, sanitary and organized.
• Responding to and resolving customer concerns or complaints.

Requirements
QUALIFICATIONS

• Excellent listening and communication skills to effectively interact with coworkers and customers.
• Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee bean sourcing and flavor differences, can be helpful.
• Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflicts.
• Strong teamwork abilities to work efficiently in a fast-paced and high-volume environment with other Baristas.
• Attention to detail to manage specific customer requests as well as a high-volume beverage assembly line with minimal errors.
• Time management and organizational skills to work efficiently and effectively in a high-volume workplace.

Summary
ABOUT COLLARED MARTIN HOSPITALITY

Established in January 2025, Collared Martin Hospitality operates the Faraway brand, along with a collection of independent lifestyle & luxury boutique hotels, restaurants, and cocktail clubs. Currently, we operate across Blue Flag Capital's award-winning portfolio of more than $1 billion of hospitality real estate assets. We value the power of genuine, personal relationships, inspired by the Collared Martin’s symbolism of exploration, loyalty, and homecoming. Our commitment to infusing soul back into hospitality and creating a culture rooted in profound attention to detail and local authenticity ensures that every interaction is an opportunity to connect and inspire. We pride ourselves in making each property a destination that resonates with its setting, where the experience itself becomes the true souvenir.