Barista

Delta Hotels; Mesa (AZ); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

401K (Matching)

Medical

Dental

Vision

Flex Spending

Employee Assistance Program

Life & AD&D Insurance

Long Term Disability

Short Term Disability (Offered)

Employee Discounts

Job summary

Delta Hotels is seeking a Barista/ Coffee Bar Attendant to prepare and serve coffee and beverages to guests. You will collaborate with fellow Baristas to take orders, make drinks, and provide timely service in a hotel setting.

The ideal candidate will greet guests, handle a cash drawer, follow recipes, and maintain a clean, organized bar area while adhering to safety and alcohol service guidelines. Prior coffee shop experience is a plus.

Qualifications

• Must have excellent communication and friendly demeanor.
• Experience with coffee/espresso drink preparation preferred.
• Basic math and cash handling skills.
• Ability to follow recipes and company guidelines.

Responsibilities

• Greet customers, take orders, and serve beverages with timely preparation.
• Prepare specialty drinks per company recipes and maintain drink quality.
• Resolve customer issues politely and promptly, involving a manager when needed.
• Balance cash drawer at start and end of shifts; handle payments accurately.

Skills

Active listening

Customer service

Multi-tasking

Food & beverage knowledge

Clean work environment

Safety procedures

Stock replenishment

Education

High School or GED

Food Handlers Certificate

Job description

Description

Summary/Objective

A Barista, or Coffee Bar Attendant, is responsible for preparing and serving coffee and other beverages to customers. Their duties include working with other Baristas to help take orders, make drinks, and provide timely service to customers.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet customers, take their orders, and use excellent time management and organizational skills to prepare and serve coffee, blended coffee, cold drinks, teas, expresso, pastries, and other sweets and drinks.
• Prepare specialized drinks per company recipe guidelines.
• Address and resolve customer issues in a polite and effective manner; enlist manager or shift supervisor as necessary.
• Handle an assigned house bank and follow all cash handling procedures as per hotel standard.
• Comply with all food and beverage regulations.
• Assist with inventory and inventory control.
• Carry out tasks with attention to detail, cleanliness, and safety.
• Understand the operation of the POS system.
• Maintains presence behind the bar.
• Have full knowledge and understanding of the menus.
• Mixing, garnishing, and serving alcoholic and non-alcoholic drinks according to company specifications.
• Adhere to all local and national liquor laws.
• Greet guests in a timely manner and take orders.
• Check identification of customers to verify they are of legal drinking age.
• Ensure clean glasses, bar equipment, and working areas.
• Order and restock bar inventory.
• Balance the cash register at the start and close of each shift.

Competencies

• Listen well and communicate in a professional and friendly manner.
• Focus on customer satisfaction.
• Ability to multi-task
• Basic knowledge of food and beverage.
• Maintain a clean work environment.
• Practice basic safety procedures with respect to equipment and handling hot beverages.
• Keep supplies replenished to minimize downtime.

Work environment

• Be able to work in a standing position for long periods of time.
• Hotels operate 24/7 therefore schedules may at times fluctuate based on the needs of the business.
• Standing, walking, bending, stretching, twist, or lifting as much as 25lbs. throughout your scheduled shift and at times as much as 45lbs. or more (tables, kegs, chairs).
• Always in uniform and well-groomed with name badge and required pins.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Security clearance requirements

• Must clear background screening

Benefits

• 401K (Matching)
• Medical
• Dental
• Vision
• Flex Spending
• Employee Assistance Program
• Life & AD&D Insurance
• Long Term Disability
• Short Term Disability (Offered)
• Employee Discounts

EEO Statement: Delta by Marriott provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Requirements

Required education and experience

• Food Handlers Certificate
• Prior café or coffee shop experience a plus.
• High School or GED required
• Pass a Background Screening