Barista

Radiant Church; Kalamazoo (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a dedicated Barista for its café, Matchhead, in Kalamazoo. The role emphasizes excellent customer service, drink preparation, and a commitment to the café's culture. Candidates should embody a strong work ethic, be willing to learn, and engage positively with customers. A background in coffee or food service is a plus but not mandatory, as training will be provided.

Qualifications

• Coffee experience preferred (but not required).
• Food service experience required.
• Must be able to work mornings, afternoons and after-hour events.

Responsibilities

• Fostering customer service and product quality at Matchhead Coffee.
• Handling opening and closing duties for the café.
• Performing daily cleaning and POS tasks to maintain shop conditions.

Skills

Excellent customer service

Interpersonal communication skills

Time management

Problem solving

Quick decision-making

Ability to work in a fast-paced environment

Ability to work under pressure

Quick learner

Education

High school diploma or equivalent

Job description

Department: Matchhead Coffee

Reports to: Cafe Manager

Work schedule: Varies

Job Summary:

The Barista is responsible for fostering the culture of Matchhead through excellent customer service, producing excellent products, product knowledge, and a strong work ethic. The barista will make the daily functioning of Matchhead possible by creating drinks, interacting with customers in a positive way, opening/closing the shop, cleaning, and performing daily POS duties.

Supervisory Responsibilities:

• None

Faith Based Requirements:

• A personal relationship with Jesus Christ that results in a life lived in obedience to the will of God as described in the Word of God, evident by spiritual fruit and the desire to grow in the Lord
• Support the works of the ministry of Radiant Church
• Beliefs consistent with Radiant Church’s Statement of Faith
• Willing to become, if not already, a member of Radiant Church within 6 months of employment
• Demonstrate a commitment to handling conflict Biblically, following principles in Matthew 18

Duties/Responsibilities:

• Creating Drinks
  • Drink creation entails re-creating menu products for customer orders. In order to do this, the barista will need to be skilled in dialing-in and tasting espresso, steaming milk, latte art, creating pour overs, multi-tasking multiple orders, and serving drink products to customers

• Customer Service
  • The barista will influence the culture of Matchhead by providing excellent “above and beyond” customer service. This includes interacting in a positive way with guests, seeing and fulfilling guest needs, and creating an environment that encourages guest regularity. In addition, baristas must be trained to answer customer questions regarding Radiant/Match Head and exemplify the love of Jesus through excellence in their attitude and work.

• Opening & Closing Duties
  • Includes (but is not limited to) being a key holder at Matchhead, opening the shop and completing all required opening duties (counting the drawer, dialing in espresso, preparing batch coffee, preparing the bar), and closing the shop (completing closing cleaning list, cleaning the espresso machine, counting the drawer, thoroughly cleaning the bar).

• Cleaning & POS Duties
  • Includes (but is not limited to) keeping the shop in excellent condition by performing thorough daily cleaning (sweeping, mopping, cleaning bathrooms, clearing and cleaning tables, keeping the bar clean, cleaning grinders/espresso machines, and doing dishes). POS duties include counting the drawer at opening and closing, competence in Square and its functions, and competent cash handling.

• Other duties as assigned

Required Skills/Abilities:

• Coffee experience preferred (but not required)
• Coffee espresso experience/education (but not required)
• Food service experience
• Excellent interpersonal communication skills
• Excellent customer service
• Able to work in a fast-paced environment
• Able to work under pressure
• Time management and personal responsibility
• Quick learner
• Must be able to work mornings, afternoons, and after hour events
• This position will require frequent standing and use of both hands and arms
• Must be able to lift up to 30 pounds and frequently bend and twist from the waist
• Problem solving and quick decision-making skills

Education and Experience:

• High school diploma or equivalent

Physical Requirements:

• Must be able to lift up to 30 pounds
• Must be able to remain standing/sitting for long periods of time
• Must be able to bend and twist at the waist