Title: Shift Lead Barista | Starbucks | PT

Greenleaf Hospitality Group; Kalamazoo (MI); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a dynamic team at Michigan's largest Starbucks, located in the Radisson Plaza Hotel in Kalamazoo, where you'll deliver great customer experiences in a bustling environment. We offer competitive benefits, growth opportunities, and a focus on operational excellence, making this an ideal place for individuals passionate about creating memorable moments for guests.

Benefits

Medical/Dental/Vision (Full-Time option)

401K with 100% match up to 3% (Full-Time option)

Parental Leave Program (Full-Time Option)

Robust Employee Assistance Program

Shift meal provided per day

10% Discount on GHG outlets

Discounted hotel rates at Choice Hotels Worldwide

Qualifications

• Ability to self-start and create projects during slow times.
• Able to stand for long periods of time, up to 8 hours or more.
• Able to lift up to 40 pounds and handle repetitive motion tasks.

Responsibilities

• Empowers others to create memorable experiences for guests.
• Collaborates with the manager by communicating necessary information.
• Maintains a calm demeanor during high volume periods.

Skills

Customer Service

Team Collaboration

Operational Excellence

Job description

Overview

A Look Into Working at Starbucks in the Radisson

Imagine starting your work day in the heart of downtown Kalamazoo, surrounded by the lively buzz of the city and the inviting aroma of freshly brewed coffee. As an employee at Michigan's largest Starbucks, located within the elegant Radisson Plaza Hotel, you'll be part of a passionate team dedicated to delivering exceptional customer experiences. The modern, artistic décor and the bustling energy of the 68-seat café, complete with a semi-private meeting room, create an exciting and dynamic work environment. If you thrive in high-energy settings and love connecting with a diverse clientele, this is the perfect place for you to grow and excel in your career.

What’s in it for You

• Medical/Dental/Vision (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

Responsibilities

What You’ll Be Doing

• Empowers others to ignite a story though memorable experiences for each guest and coworker.
• Demonstrates kindness and compassion to coworkers and guests.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to employees on shift to ensure operational excellence and to improve employee performance.
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Greenleaf Hospitality Group and Starbucks harmoniously.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team.
• Is guest obsessed. Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Acts with a customer comes first attitude and connecting with the customer.
• Collaborates with the manager and team by communicating information to manager so that the team can respond as necessary to create the “Third Place” environment during each shift.
• Will assist in ordering, pull-to-thaw sheets, clean plays, inventory count, and cleaning/maintaining equipment.
• Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on employee performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in employee morale and performance and communicating them to the store manager.
• Stays curious and is dedicated to continually improving store operations.
• Creates the new standard in hospitality and dining, delivering extraordinary customer service to all customers.
• Develops positive relationships with team by understanding and addressing individual motivation, need and concerns.
• Executes store operations during scheduled shifts including opening mid and shift duties as assigned.
• Follows Greenleaf Hospitality Group operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
• Recognizes and celebrates individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve excellence during the shift.

Qualifications

What You Need for this Position

• Ability to self-start and create projects during slow times
• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a fun, high-energy, and passionate team
• You will grow your skills and experience in and environment that fosters creativity and development