Barista

Port City Java, Inc.; Glen Meade (NC); On-site; USD 15,000 - 19,000; Part time

Benefits offered by this job

Free brewed coffee

Discount on beverages

Discount on food

Employee Referral Program

Cafe Sales Bonus Incentives

Health Insurance after 1 year (company

Dental, Vision, Life Insurance

Short-Term Disability insurance

Job summary

Port City Java, Inc. in Glen Meade, NC is seeking a Barista to greet guests, educate on the full menu, and process orders quickly and accurately at the POS. The role focuses on delivering friendly service, maintaining a clean workstation, and following safety standards.

As part of the team, you will help create a positive, fun guest experience and support daily operations while upholding company values and procedures. Training is provided, with opportunities for growth and schedule flexibility.

Qualifications

• No previous Barista experience required.
• Excellent verbal communication and customer service skills.
• Fundamental knowledge of workplace safety standards and procedures.
• Ability to analyze problems and make decisions that lead to a solution.
• Team player who thrives under pressure with a positive attitude.

Responsibilities

• Greet guests with a friendly, positive attitude and provide superior hospitality.
• Accurately process orders through POS and handle cash/change.
• Educate guests about the full menu and make recommendations.
• Maintain cleanliness and sanitation of the workspace and follow food safety guidelines.
• Communicate guest concerns to management and assist in resolving them.
• Assist with opening/closing tasks and contribute to a positive team environment.

Skills

Verbal communication

Listening

Customer service

Safety standards

Problem solving

Teamwork

Job description

As a Barista at Port City Java, you are the first point of contact for our guests. A Barista should be able to process orders promptly and efficiently while providing superior hospitality and a positive attitude. Our guests’ experience with baristas is what sets us apart from our competition. We want to ensure the return of our guests because the success of Port City Java depends on it. Baristas are responsible for educating guests about our full menu, fulfilling orders efficiently and accurately, maintaining a clean workspace, contributing to a positive team dynamic, and having fun in the process.RESPONSIBILITIES:HOSPITALITY / ACCOUNTABILITY• Greets every guest with a friendly, positive attitude• Promotes the values and mission of Port City Java• Provides superior hospitality and satisfaction on a daily basis by learning guests’ names and regular orders• Accurately processes orders through POS and counts back change to guests• Responds appropriately to guest concerns• Communicates any guest complaints to management• Adheres to company dress code as outlined in the Hourly Employee Handbook• Respects peers and management by being on time for their scheduled shift and finding someone to cover shifts when they are unable to workPRODUCT QUALITY• Ensures product quality and integrity for all food and beverage being served• Educates guests on the full menu and is knowledgeable of coffee• Maintains high levels of cleanliness and sanitation - follows proper Food Safety regulations as mandated by the Local Health Department• Adheres to all recipes and guidelines as outlined in the Training ManualTEAMWORK / WORKPLACE DYNAMIC• Communicates with teammates and management to solve problems and improve operational concerns and customer service• Maintains continuous and effective communication with teammates during peak business hours• Works with teammates and management to effectively implement change• Contributes to a positive work environment• Assists in completing opening, closing, or any other task list• Makes a continuous effort to set and meet goals regarding job skills, knowledge, and education• Initiates suggestive selling and sampling of productsQUALIFICATIONS:➢ No previous Barista experience is necessary➢ Excellent verbal communication, listening, and customer service skills➢ Fundamental knowledge of workplace safety standards and procedures➢ Must have the ability to analyze problems and make decisions that will lead to a solution➢ Must be a team player that thrives under pressure while maintaining positive morale and a professional attitudePHYSICAL DEMANDS:• Must be able to stand, sit or walk for extended periods of time or entire work shift• Work will require frequent and continual flexing and rotating of wrist and spine• Work may require, on occasion, the need to lift or otherwise move objects weighing up to 50lbs• Must be able to determine quality by tastings, cuppings, etc. of various products/recipes related to Port City Java systemBENEFITS:• Free brewed coffee• 50% discount on all other beverages• 30% discount on food• Employee Referral Program• Café Sales Bonus Incentives• If full time after on year of employment, Health Insurance Coverage (company pays a portion). Dental, Vision, Life Insurance, and Short-Term Disability insurance at competitive rates.• Upward Mobility