A.M. Server

HEI Hotels & Resorts; Houston (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free lunch

Discounted parking

Travel benefits

Medical, dental, and vision coverage

401(k) with company match

Hotel room discount

Job summary

HEI Hotels and Resorts is seeking a restaurant server to provide guests with exceptional service in a fast-paced setting at The Laura Hotel in Downtown Houston. The role involves greeting guests, recording orders, inputting into POS, delivering orders with condiments, and ensuring guest satisfaction while complying with alcohol-service rules.

Candidates should maintain a professional appearance, be a team player, and possess strong knowledge of menu items and service standards.

Qualifications

• Professional appearance required.
• Team player with willingness to pitch in.
• Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote menu items.
• Ability to lift up to 30 lbs. and move large trays.
• Ability to operate beverage equipment and POS systems.
• Strong verbal and written communication skills.

Responsibilities

• Check station for proper setup and cleanliness.
• Greet guests and explain specials/promotions.
• Record and repeat guest orders for accuracy.
• Enter orders into POS and inform kitchen.
• Deliver orders with condiments to guests.
• Adhere to state, federal and corporate alcohol-service rules.
• Replenish beverages and check guest satisfaction.
• Promote desserts or specialty coffees.
• Operate POS to pre-check orders and close checks.
• Present the check promptly.
• Attend on a regular basis and perform other duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Table settings & menu knowledge

Memorize and promote menu items

Lift up to 30 lbs

Operate beverage equipment

Strong communication

Tools

POS system

Job description

About Us

The story of The Laura Hotel is inextricably linked to the steamboat of the same name which inspired the property's rebirth. Just as The Laura once forged intrepidly ahead, navigating waters once thought impassable, our hotel will help to take Downtown Houston into a brave new future filled with culinary excellence, inspiring creativity, and opportunities for both business and pleasure too numerous to count. We are building our team with passionate, hospitality focused individuals who are looking to create a memorable experience for our guests. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from free lunch, discounted parking to travel benefits, and much more.

Compensation

Tipped/Service Charge Eligible? Yes

Discretionary Performance Bonus Eligible? No

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.

• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.

• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.

• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.

• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.

• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.

• Replenish beverages as necessary and check with guests for overall satisfaction.

• Market and serve upon request any dessert items or specialty coffees.

• Operate the Point of Sale procedures to pre-check order and close out the check.

• Present the check to guest promptly.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.

• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.

• Knowledge of the appropriate table settings, service ware and menu items.

• Ability to remember, recite and promote the variety of menu items.

• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.

• Ability to operate beverage and toast equipment with or without reasonable accommodation.

• Ability to establish and maintain effective working relationships with associates, customers, and patrons.

• Ability to operate a keyboard and learn Point of Sale procedures.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.

Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity Employment

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.