Barista

HMSHost; Boston (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Meal benefits

Transportation benefits

401(k) with company match

Life insurance

Tuition reimbursement

Employee assistance program

Training and career growth

Referral program

Job summary

HMSHost is seeking a friendly Barista to join our Starbucks location. You will greet customers, take orders, and prepare drinks to HMSHost and Starbucks standards while providing excellent customer service.

You will handle transactions, educate customers on coffee options, and maintain a clean, stocked serving area to ensure a smooth, high-quality experience during all shifts. The role requires the ability to communicate clearly, stand for long periods, and work well under the busier hours

Qualifications

• Demonstrates friendly, enthusiastic and outgoing interaction with customers.
• Ability to learn and maintain knowledge of Starbucks products and HMSHost procedures.
• Some cash handling and customer service experience preferred.

Responsibilities

• Greet customers and take orders, upsell products where appropriate.
• Prepare all drink orders to Starbucks and HMSHost standards.
• Operate cash register; handle payments and provide correct change.
• Educate customers about coffee beans, preparation and home brewing methods.
• Keep customer areas clean and stocked; follow safety and security policies.

Skills

Customer service

Cash handling

Communication

Upselling

Teamwork

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

The Barista is responsible for fulfilling orders and completing sales transactions within a Starbucks establishment and performing other support functions which may include cleaning the food preparation, customer seating or stock areas and maintaining inventory; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.

Essential Functions:

• Greets customers and takes food order; provides information about products and looks for opportunity to "up-sell" products
• Prepares all drink orders to Starbucks and HMSHost standards
• Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all HMSHost customer service and cash handling policies and procedures
• Educates and informs customers about the differences among coffee beans, coffee preparation and home brewing methods
• Cleans and stocks customer area
• Follows HMSHost and Starbucks operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner

• Requires the ability to bend, twist, and stand to perform normal job functions

• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
• Requires the ability to learn and maintain knowledge of Starbuck's products and procedures

• Some cash handling and customer service experience preferred

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").

Source: HMSHost