Barista 1

HMSHost; Milwaukee (WI); On-site; USD 24,000 - 32,000; Full time

Job summary

HMSHost, in partnership with Starbucks, is seeking a Barista to fulfill orders and complete sales transactions in a Starbucks establishment. You will support cleaning and stocking areas, maintain inventory, and follow standard procedures to ensure excellent customer service.

The role is non-exempt and reports to the Store Manager, requiring friendly, attentive, and efficient service during high-volume periods.

Qualifications

• Greet customers, take orders, and upsell products to boost sales.
• Stand, walk, and operate at a fast pace during shifts.
• Learn and maintain knowledge of Starbucks products and HMSHost policies.

Responsibilities

• Greet customers and take food orders; upsell products where possible.
• Prepare all drinks to Starbucks and HMSHost standards.
• Operate cash register and handle payments accurately.
• Educate customers about coffee beans, preparation, and home brewing methods.
• Clean and stock customer area and maintain safe, orderly work environment.
• Follow safety and security policies during each shift.

Skills

Customer service

Cash handling

Product knowledge

Communication

Tools

POS system

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Summary

The Barista is responsible for fulfilling orders and completing sales transactions within a Starbucks establishment and performing other support functions which may include cleaning the food preparation, customer seating or stock areas and maintaining inventory; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.

Essential Functions

• Greets customers and takes food order; provides information about products and looks for opportunity to “up-sell” products
• Prepares all drink orders to Starbucks and HMSHost standards
• Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all HMSHost customer service and cash handling policies and procedures
• Educates and informs customers about the differences among coffee beans, coffee preparation and home brewing methods
• Cleans and stocks customer area
• Follows HMSHost and Starbucks operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Requires the ability to bend, twist, and stand to perform normal job functions
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
• Requires the ability to learn and maintain knowledge of Starbuck’s products and procedures
• Some cash handling and customer service experience preferred

Equal Opportunity Employer (EOE)Minority/Female/Disabled/Veteran (M/F/D/V)Drug Free Workplace (DFW)

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws andregulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members withoutregard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Source: HMSHost