Barchetta | Server

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 16,531 - 30,307; Full time

Job summary

Omni Fort Lauderdale Hotel is hiring a friendly Restaurant Server to promptly greet guests, take orders, and ensure exceptional service in a fast-paced environment.

You will work with culinary and bar teams, handle MICROS transactions, and maintain spotless work areas while delivering wine, beer, and beverage suggestions to guests.

Qualifications

• Minimum 1 year of serving experience.
• Knowledge of wine, spirits and beer with ability to present and sell wines.
• Cash handling experience required.
• Able to communicate clearly in English, verbally and in writing.
• Able to input information accurately into MICROS.
• Capable of handling stressful situations with a calm, welcoming demeanor.
• Works well with co-workers across departments.
• Able to prioritize, organize and follow up on guest requests.
• Strong customer service, recovery and problem-solving skills.
• Willing to work a variety of shifts including weekends and holidays.

Responsibilities

• Greet guests upon entry with a friendly smile and superior service.
• Set tables according to event type and service standards.
• Take orders and answer questions on food and beverage offerings.
• Communicate special dietary needs to the culinary team.
• Record transactions in MICROS and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with courses and beverages.
• Present accurate checks and process payments.
• Maintain cleanliness of work areas and tables.
• Polish and set up water glasses before opening hours.
• Assist with station setup and breakdown; perform side-work as needed.
• Follow all bar and restaurant policies and procedures at all times.
• Greet guests using surnames when available.

Skills

Serving experience

Wine & spirits knowledge

Cash handling

Clear English communication

MICROS input

Stays calm under pressure

Teamwork

Guest recovery

Multitasking

Flexible shifts

Tools

MICROS

Job description

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE:

To wait on tables promptly, courteously, and to serve the guest in any way possible.

Essential Job Functions

• To follow, enforce, comply and adhere to all Barchetta rules, policies, procedures, standards and recipes always.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Set tables according to type of event and service standards.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order, and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Clean and set up tables.
• Polish and clean the water glasses in his/her assigned station before opening hours.
• Station set-up and breakdown/side-work.
• Perform any other duties as assigned by the restaurant manager.
• Be pleasant, smile and greet all guests, using surnames when obtained.

Qualifications

• Minimum 1-year serving experience.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines.
• Previous cash handling experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.

Environment & Position Analysis

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

Tools & Equipment

• Micros terminal, printer, food and beverage items.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.