Tide Coastal Kitchen | Server

Omni Hotels & Resorts; Port Everglades (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Omni Hotels & Resorts' Omni Fort Lauderdale Hotel is seeking a guest-focused server to deliver warm hospitality in a fast-paced food and beverage environment.

The role requires one year of serving experience, strong English communication, and knowledge of wine and spirits. You will handle MICROS transactions, support banquet and restaurant service, and maintain sparkling service standards while working weekends and holidays.

Qualifications

• Minimum 1 year serving experience.
• Must acquire TIPS and ServSafe certifications.
• Knowledge of wine, spirits, and beer with experience selling.
• Cash handling experience required.
• Excellent English communication, written and spoken.
• Able to input information into MICROS accurately.
• Ability to work in fast-paced environment and handle stress.
• Able to work weekends and holidays.

Responsibilities

• Greet guests and provide attentive service per Omni standards.
• Set tables per event type and service standards.
• Suggestively sell food and beverage items and answer questions.
• Coordinate with culinary team on meal requirements and allergies.
• Record transactions in MICROS and process payments.
• Maintain cleanliness of work areas; station setup and breakdown.
• Handle cash responsibly and ensure guest satisfaction.
• Perform other duties as assigned by leadership.
• Be pleasant, greet guests by surname when possible.

Skills

Guest service

English fluency

Cash handling

MICROS

Wine knowledge

Teamwork

Education

TIPS certification

ServSafe certification

Tools

MICROS

Job description

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE:

To provide exemplary service all guests according to Omni standards

ESSENTIAL JOB FUNCTIONS:

• Adhere to all Omni rules, policies, procedures, and standards
• Greet guests by utilizing the All-In impression standards set forth by Omni
• Set tables according to type of event and service standards as directed by leadership
• Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests
• Record transaction in MICROS system in a timely manner
• Adhere to cash handling standards
• Ensure satisfaction with each food course and/or beverage
• Present accurate check to guest and process payment
• Maintain cleanliness of work areas throughout the day
• Station set-up and breakdown/side-work
• Perform any other duties as assigned by leadership
• Be pleasant, smile and greet all guests, using surnames when obtained

QUALIFICATIONS:

• Minimum 1 year serving experience
• Must acquire TIPS and ServSafe certifications
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines
• Previous cash handling experience required
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
• Ability to accurately and efficiently input information into MICROS
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
• Excellent customer service, service recovery and problem-solving skills
• Must be able to work a variety of shifts, including weekends and holidays

ENVIRONMENT & POSITION ANALYSIS:

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments

TOOLS & EQUIPMENT:

• Micros terminal, printer, food and beverage item

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.