Introduction
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Responsibilities
- Responsible for fostering a fun environment.
- Responsible for being a gracious host to all guests and co-workers.
- Responsible for promoting a positive influence in the community and participating in company-sponsored events.
- Provides fast, friendly, professional service to casino guests, beverage servers, and bartenders.
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
- Serves as ambassador of goodwill while working and at customer and public relations functions.
- Promotes casino events and programs.
- Provides personalized service and uses guest names.
- Resolves service problems according to guidelines.
- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors.
- Maintains par levels of operating supplies and equipment for each bar, obtaining replacement stock from warehouse inventory in accordance with procedure.
- Places liquors, fruits, glassware, linen, silverware, paper supplies, and sundries in their designated places following established storage guidelines and safety procedures.
- Replaces empty draught beer kegs as required.
- Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines.
- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
- Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures.
- Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation.
- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
Requirements
- High School Diploma or equivalent.
- Read, write legibly, understand and speak English.
- Excellent customer service/communication skills.
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
- Must meet professional appearance standards as prescribed by company policy.
- Must be able to respond to visual and oral cues.
- Able to work in constricting areas.
- Able to tolerate second-hand smoke, noise, bright lights.
- Able to work at a fast pace in an often crowded/noisy environment.